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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


witam.mam problem po podłączeniu pod pc nie wyskakuje mi monit o pozwoleniu na przegladanie plików. chce zgrac pliki z googli oculus 2 i nie mogę ile razy i jak bym nie próbował to ten je^^ny monit sie nie wyswietla zaraz w44444dole to przez okno bła...

QBSN by Honored Guest
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Can I implement a payment method like EC site in an app?

I've never seen an e-commerce app distributed on a store, but are the terms and conditions prohibiting the implementation of payment functions?For example, I am planning MR app that we can buy any items can be used real.If I can't implement a payment...

O.KENTO by Explorer
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Resolved! Dim Display Suddenly

Hi, I just bought a Quest 2 for Christmas. One of the first games I bought was "I Expect You to Die". All was well and good. Now, after only 6 days, the display has gotten significantly dimmer. I adjust brightness and there's no real difference. Ther...

Resolved! How to remove referral code and apply a new one ?

I got a new AC nexus 25% referral code opens the Occulus app and displays 25% (and not 10% from other links )but when I click Claim says already applied referral code and gives me a discount of 10% only from previous referral codeFRIEND How...

$30 referral

Hello everyone, how long do you have to wait for credits? It's been a week now p.s: This is my first Quest device

dima23008 by Honored Guest
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Can’t buy games

can’t buy games using my paypal(it’s worked fine for the 244 games on my quest 2, now on quest 3 and can’t buy games get an error message and I can’t my debit card,what the actual efff

SMU VR Conference 2022

Hello, I am a doctoral student at SMU in Dallas and I am part of a group designing a conference to be held Spring 2022 at SMU, which will focus on virtual reality as a new medium of storytelling. New ways to tell stories means new ways to understand ...

Can't subscribe to Quest+ service

Just got the Meta Quest 3 today.Have an issue redeeming the 6 months Quest+ trial (or just purchasing it!)If process initiated from the mobile App - clicking on "Start 6-months trial" button results in page "unable to load. Please try again later.If ...

ivanz11 by Honored Guest
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quest2 cannot connect to my computer

In January 2023 I started using quest2 to connect to my computer. When connected, three dots will appear on the quest2 screen as it loads. After loading for a while, the screen goes black. I was trying to find a way to connect to the internet and I t...

Resolved! My son dropped the oculus quest 2

My son dropped the Oculus Quest 2. It wouldn’t track movement, and the controllers just vibrated. I have tried all a factory reset, and it did nothing. What can I do?

Resolved! Rash with Quest 3

Anyone else getting a rash with the standard Quest 3 headset - supplied fabric facial interface?Never had this before with Quest Pro, Pico or Index and have no (known) allergies, and have done nothing to make me sweat so it's not that. Has happened a...

Customer support, you out there, need help, anyone, hello.....

Wondering who is worse then Meta for customer support?My story begins with my Quest 2 headset melting during charge.Have reached out 3 times to different customer support people.Each time they said someone would reach out to me via email within 24-48...

Russ_B by Explorer
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Multiple Headsets to one meta account

I was wondering if you can have 100's or 1000's of headsets in an enterprise environment all connected to one meta account without the account getting blocked. Or is there a limit to how many headsets you can link to one meta account?

Meta Quest Account

I turned my old oculus quest 2 Facebook account into a meta account and powered up my new meta quest 3. Eventing works smoothly except the people's tabs. I cannot job a party or talk to friends. It prompts me to make a meta quest account but the prof...

Resolved! virtual desktop streamer and virtual desktop

I have VD streamer and VD installed, but when I start from the Oculus app VD it starts and I see the settings screen, but VD streamer immediately starts and I can't change any settings in VD. How do I start VD so I change the settings?

Resolved! Bluetooth pairing to iOS is broken

Bluetooth pairing seems to be broken for me on iOS. This manifests in a number of issues:After a factory reset, I cannot complete headset setup on iOS. It spits out an error after I enter my pairing code, exactly the same as in this unsolved issue: h...

Ovrtaker by Explorer
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Meta Quest 3 - Lost - Support won't help

I'm posting this here because I don't know who else to contact. My Quest 3 was ordered directly from the Meta online store the day it was announced. Long story short, UPS says the package is lost, they investigated and confirmed it and sent me the ca...

grant112 by Honored Guest
  • 8 replies
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App says I am connected to USB2.0 instead of USB3.0

I've been getting awful, headache-inducing stuttering on PC, I found out it was because the Oculus thought it was plugged into a USB2.0 port. It wasn't. I assumed it was my port problem, so I bought a PCIE to USB 3.2 adapter, same issue. I bought a n...

St4g by Honored Guest
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Video recordings with audio lag

So, as of 11/13/23 I have been having issues with my video recordings.The audio is not synced with the video and gets worse the longer the video is,This is with the Quest 3 standalone and occurs across all games now, don't know if this was caused by ...

menu panel

Hi how do I disable this menu panel when watching the browser please?

Screenshot_20231104_210456_Samsung Internet.jpg

Resolved! PTC v59 Quest 2 issues with Death: Unchained

I received v59 a few days ago on my Quest 2, I’d forgotten that I’d signed up for the PTC! I like the new start up logo and the clearer pass thru and I’ve seen the new switches etc. However my goto game, In Death Unchained, no longer starts up. I’ve ...

LoftyGit by Honored Guest
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Resolved! Pairing headset with meta

I had to go with meta, and now I can’t pair my headset to the met account,the Mets account gives me four code boxes and when I look into the head set to get the codes, the headset gives me A 8 code number, I’m at my wits end!a,

Meta account mistakenly permanently suspended, please help

My Oculus account was permanently suspended about a month ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I submitted multiple tickets through Meta support and did not hear back.I a...

Wireless PCVR (need help/recommendations)

I have a Nest Wifi Pro mesh with 4 points connected to a Verizon Fios CR1000A modem/router (which I'm considering replacing with a 3rd party modem). My PC (RTX 2070 Super GPU) is connected directly to my modem so it doesn't appear on the Nest network...

Raveryn by Explorer
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Rift S Lagging/Rendering Delay

I received my Rift S this morning and have spent the day trying to get it to work correctly. My main problem is that it’s been lagging in every game, even the oculus home lobby area and Valve’s The Lab. When playing, it seems almost like rendering la...

My credit card fraud

Helo My credit card data was used without authorization to pay for your product on 10/30/2023 amounting to USD 499.99 at Meta Store FacebkPrt US (redacted). My credit card is Mastercard number (redacted) I have never done this transaction. And please...

heryani14 by Honored Guest
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