Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PCVR does not work

Hello,thanks for clicking on this topic.I am making it because i can't play in link with my quest 2.My setup :Radeon RX 6500 XT (Without video encoding,i know,but i don't care)Intel core 11400f16 gb ram ddr4I made the usb test and it is ok.Do you kn...

reinstall all purchased items in my library?

Some time ago, to troubleshoot an issue with Oculus, under the advice of oculus support, I did an erase and reinstall of everything oculus on my PC. Now, of course, I would like to reinstall all purchased games. My PC has the hard drive space for it....

Bluetooth pairing of gamepad with ver38 SW

In latest SW, ver38, all Bluetooth pairing moved from Experimental features to "real" features.When bluetooth pairing an external unit, it can behave in two different ways:it is sometimes shown as a new device but without the “Input device” feature. ...

GaimItg by Explorer
  • 1 replies
  • 1 kudos

buying games

If I buy a game on the computer platform, do I also have to buy it on the glasses platform?  

Screenshot_20220822-185927.png IMG_20220822_190204530.jpg

returned game

I returned a game which was 8.1gb and its not been taken off i has 17gb now only 9 how do i get gb back


What years is this, aint it almost 2022?! Since they already got language on their own is using their ear to HEAR and doesn't bother or thought to add subtitles for English for all kinds games for HOH and Deaf communities. I really want to play Room ...

Air link and Link cable not working

So I recently purchased a Quest 2 and ive also bought a Link cable to plug into my pc and quest 2. ive already downloaded the software on my pc and so im trying to connect the vr to my pc with the link cable and it wont work. Ive also used Bluetooth ...

Resolved! CV1 dropping frames but Quest 2 with link is not.

this has drove me mad, back and forth with nvidia with driver logs but no.... its oculus software.specs are 12700k, 3080ti, 32GB ddr4 3200mhzcv1 is dropping frames with random spike dips in the gpu headroom in any game, I'm using beatsaber as an exam...

Mazda_Ron by Expert Protege
  • 15 replies
  • 0 kudos

Resolved! Galaxy S10 Gear VR Compatibility

Hello!Is the new Samsung Galaxy S10 compatible with the Galaxy S9 Gear VR version or will they be releasing a new Gear VR headset?Thank you!

JDWhit by Explorer
  • 9 replies
  • 0 kudos

Can I use gloves instead of the Quest 2 hand controllers?

i'm finding the supplied hand controllers to be grossly inadequate for 'The Climb'. I would prefer to use my own hands (without controllers), but that functionality is very limited, and from what I know, only works in a few games.Would any of the glo...

Can't connect to Oculus Home on laptop

Cannot connect via air link, nor connect via cable link. Now, I have a 1650ti card, and I know if anyone replies to this post, they will try to tell me that this card is not on the compatibility list, but the headset connected perfectly well using th...

Tracking Fehler beim Starten der Quest

Seit einiger Zeit bekomme ich beim Start meiner Quest 2 die Meldung "Tracking fehlgeschlagen". Diese Meldung kann ich dann einiger Zeit mit häufigem Klicken auf "Weiter" wegklicken - diese Klickerei ist echt nervig. Danach kann ich dann in den Einste...

the problem that i been having

my oculus quest app wont install it says the disk spcae is full but its not i have one terobite of space and it still does not work it works for other games too install and apps please help me

RayRob21 by Honored Guest
  • 2 replies
  • 0 kudos

Cant reset oculus password

Im trying to log into my oculus, so I sign in with facebook succesfully, then it tells me to merge accounts because there is already an existing account with that email, so I merge them, but you need the password for your oculus account, which I forg...

Oculus Rift S Failing at the sensor check

The oculus app says "USB connection is not working", but the app itself detects my USB 3.0 and DisplayPort whenever i tried to perform a device setup, it keeps failing at the sensor check Also some people says i should allow the Oculus app on the Win...

WhatsApp Image 2022-08-21 at 8.20.05 PM.jpeg WhatsApp Image 2022-08-21 at 6.48.11 PM.jpeg WhatsApp Image 2022-08-21 at 7.30.21 PM.jpeg
Mr795137 by Honored Guest
  • 0 replies
  • 0 kudos

Turn off Messenger notifications without signing out

Is there no way to turn off messenger popping up constantly when I get messages without signing out of messenger all together??? I been all over the internet for over an hour looking for a simple answer to this obvious thing people would want to do. ...

Oculus referral/free beat saber

My brother has a Quest 2 and convinced me to get one with my birthday money (8/5/22). I bought one and then we saw the referral bonus. Is this too late to get now that I already purchased it? I wish we would have noticed. I also bought within the tim...


At this point both controllers are not funtioning properly , I have taken all steps to fix them , some steps used to help a couple of months ago for a short time when the malfuntioning started, now nothing helps. Left drifts in an uncontrollable mann...

Atessaa by Honored Guest
  • 3 replies
  • 0 kudos

Oculus Move Likely Bug: Greyed out days in calendar view

Oculus Move is a great idea. I've found sometimes that the calendar view greys out days where I've done a lot, as though nothing happened that day. If I click on that day though, it correctly drills in and shows me what I played that day and how many...

glinkot by Honored Guest
  • 1 replies
  • 1 kudos