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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

oculus home not loading

I recently got my quest 2 from my godfather who didn't used it anymore, after I made it to factory settings and i tried to link it to my pc to play steam games. Whenever I tried to connect it with a cable or airlink the same thing happen oculus home ...

Zaika84 by Level 2
  • 2 replies
  • 0 kudos

Cant log in to my Oculus account

Hi support, Ive not formated my PC since getting my CV1 when it first came out, now I have formatted my PC as I got a new drive, I started putting everything back on but when it came to the oculus software it says wrong email/password, not I have 2 m...

Accessing Online games via Meta Quest 2 cable

Hello - Recently I purchased the link cable from Meta Quest in order to access online games with my desktop HP (all in one) PC. I have the appropriate adapter and I am running Windows 11. Would someone please direct me to a place where I could get st...

My oculus doesn't work and i need help to fix it

Every time i get on my oculus, it loads the three dots for about a minute and it says that is need to make a new boundary, but i already have one but it makes me create a new one, and then it glitches to wear the floor level goes down a bunch and it ...


  I have just recently bought a VR meta quest 2 and now it just keeps saying system UX has stopped working , it won’t let me click on the App Library it is like grey border ,I have factory reset it and reset my iPhone, deleted and reinstalled the met...

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Oculus controller not turning on

I was trying fix my stick drift, so I took off the black plate and sprayed a small amount of glass cleaner on the thumbstick, but when I put it back together, I wouldn't turn on.

Air Link Missing Requirements

When I try to use Air Link, my internet connection is average which means it does work. its my network band problem, I already have a 2.4 GHz network band but on my quest 2, it gives me an red x symbol next to it which indicates that it wont work. Ho...

NO product (APPS) after purchase Meta pro

Can't find the product after purchase. im buy in official store. Here for example - - Im buy alot of games and dosent have it on my account. You stealing money or what? right now im dont have...


Resolved! Asking me to input a code

On my front screen when I put my headset on on it asks me to go to the meta site via mobile or PC and enter a code when prompted. I have done just that and there is nowhere to put in the code so I'm unable to use any of my apps. What am I missing?

Monitor goes very dark when starting the Oculus Software

HiI tried to search this topic but to my surprise I couldn't find posts about it. Pardon if there are such posts.This is sort of an old problem that has recently gotten much worse. Whenever I haven't used my Oculus Software for a while, starting it m...

Oculus not working

So i recently created a new oculus acccount. and it cant pair with my oculus. it just says "Connecting..." but it never actually connect. ive tried restarting, turning bluetooth off and on, deleting the data and re putting it back into the app. but i...

Blade and sorcery nomad

Hello oculusmy friend just bought the oculus with my referral and when I went to look for blade and sorcery nomad on the head set and the phone it wouldn’t show up, so I searched up the game that lead me to the store and then said that the app is not...

Cannot access app library menu

Hey Meta team I can’t access my app library menu in quest 2, even did factory reset to no avail, it’s quite frustrating but need your team’s help in fixing what are next steps?

meta quest 2 app library bug

Hi when every i try to play games on my meta quest 2 i click on the app library icon in the bar that you see but when ever i press it it just brings up this little Gray bar in front of my face and it removes the hot bar with all the icons and the onl...

Lost Games Meta sux

I originally had an Facebook account connected to the oculus app where my games where purchased. I tried to create an meta account but have screwed up and need help. This time I made the account using the with Facebook option. It would not recognize ...

Trigger needs calibration?

I've had a Quest 2 and the right trigger always felt off, and I finally was able to confirm that the trigger doesn't fully register a 100% press when pressed fully, despite physically pressing down just fine. So far I've unpaired and paired it again,...

Resolved! Can't log in Oculus Quest 2 original account

I've been trying to help a friend log in to her original Oculus Quest 2 account, but when we try to use the email, the old password doesn't work, and when we ask the system to remind the password, the notification says that the accounts have been mer...

Xbox One Controller as Cursor?

Is there any way to use an XBox One controller thumbsticks to move a cursor in order to to navigate the Oculus Quest 2 home environment? I've been using Steam on my computer to use the controller as a mouse and I'm hoping to do something similar on m...

K177R by Level 2
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  • 0 kudos

Resolved! Unable to access horizon world

I am unable to get onto horizon world although I keep putting the code in and says connected but on the headset it says error and continues to give me a new code , all meta accounts are correct have removed oculos and re-installed but same problem oc...

Oculus quest 2 disconnecting from wifi after the new update

Hi. Today my headset (Oculus quest 2) updated to the newer version and after that my WiFi just disconnects every few minutes just for a second and then connects right back. But in this second I get kicked from a online game lobby which is horrible. I...

facebook code generator

hello i am after a little help please i have reset my facebook password as it was hacked but unbeknown to me the hacker has setup a code generator on my account, i cannot login without generating a code but to generate a code i need to login ?? is th...

Resolved! Robo Recall crashing

Hi,I just bought Robo Recall from the Oculus Store, I am trying to play but it crashes every time. The game does load, I can get in the menu but when I get into the game, maybe 5 seconds in after loading, it crashes.These are my system specs and what...