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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

log on to oculus

I can not remember what email I used to set up my oculus and not update my oculus to meta how can I fix this

Live overlay on Oculus 2 has a gray screen

Hello, I am trying to use the live overlay feature on the Oculus 2 over a 360 YouTube video, however when I swipe over to the live overlay option on the MetaQuest app on my iPhone 12 the screen goes gray. it's recording and saving videos to the phone...

Have not received advanced replacement product

I submitted an advanced replacement request for a right controller for Meta Quest 2 on Feb. 6 - I received the info for how to ship it back, but no replacement has arrived. I am supposed to send it back within 45 days after replacement arrives. How d...

rjdpkcs by Level 2
  • 1 replies
  • 0 kudos

Contacting Facebook support

Why is it when facebook decides to restrict your account for being "under age" contacting them is impossible.not only can i not use my oculus but i cant contact support because I NEED A FACEBOOK ACCOUNT TO DO SO!!!!!!!!!!

Youwin_ by Level 2
  • 3 replies
  • 0 kudos

My Type C port Read as USB type 2

Hi, So i tried to play games on my Laptop, Asus Tuf dash F15 with RTX 3070, I connected my Quest 2 with Oculus LINK, and when i connect my cables, the oculus app read it as USB type 2 Instead, with 300Mbps+ bitrate, how can i fix this, i don't think ...

ICattj by Level 2
  • 3 replies
  • 0 kudos

Black screen of death

I tried restarting numerous times, eventually did a factory reset. Each time I restart It works for about a min then just goes black. Tried all trouble shooting and nothing works. Please help

Games not showing in my library

So I recently purchased an Oculus Quest 2 and it will be coming in tomorrow. I purchased Beat Saber on and the next day I downloaded the Oculus desktop app to have it ready for when my Quest 2 comes in. Now here is where my problem is. I d...

CapoVR by Level 2
  • 18 replies
  • 1 kudos

Quest 2 in schools

Hello, Our school just purchased (10) Quest 2 (at a vendor cost of almost $5,000) to use in the classroom. We have been using an Oculus Rift and Quest already and never had an issue. In trying to use the new Quest 2 we are being required to link to a...

Resolved! Link not working *anymore*.

So I tried connecting my Quest 2 to my PC via Cable today and it didn't work i tried other cables and it still wasn't working. After that i tried AirLink but it said my Graphics Card was not compatible. I looked up the list and found that my Graphics...

Oculus Quest 2 screen glitching.

Hi all, I’ve been having an issue with my Oculus Quest 2, that I bought about 5 months ago brand new. Whenever I turn my headset on and load into the main interface, my screen within the headset starts glitching and moving left to right, without me d...

quest 2 VR pc loading issue

We've just recently connected our quest 2 to a fully compatible PC but every time I click start on the game we downloaded it flashes up on the PC then disconnects. It's connected via airlink and the air link is still connected and I can't figure out ...

Games are gone

So just a few minutes ago i connected my quest 2 to my pc with airlink, when i finished and got on my vr to check it out, all my games are missing? why does this happen and how do i fix it

My old account

I’m suspended and I wana know how long it is for and I wana still play in it I beg of you to unsuspend me cause I wana play and my brother too I only did the screaming in homers horizon world a joke and I didn’t know they could do that I’m very sorry

Oculus app headset settings

When I go into the meta app and I go to headset settings it says “connect to your headset to get information and configure your device” I’m confused and lost please help thanks

oculus party problem

my oculus party overlay (bassicly the thing above the oculus icons like the people icon or discover icon) has diseapered so when i click the oculus button i cant switch to app chat or leave the party! i have to restart my oculus m2 everytime i want t...

Cooling fan not functioning properly quest 2

Receiving a error code for cooling fan not functioning properly. It was fine this morning and now I keep getting this error. I have already submitted a ticket but wanted to see if anyone else was experiencing this error.

Resolved! MetaQuest 2 App menu not working

Hi!I started using the MetaQuest 2 yesterday and I have been running into a pretty annoying bug.Description:When clicking on the application menu in the navigation bar a small blue bar pops up and thats it. Occasionally the application menu will appe...

My avatar is stuck as a female

Not sure how to switch to male, but could use some help. Have some weird issue. My avatar poses as a female, but I can select a beard and stuff, but it is still obviously a female. Also almost all of the clothes options I have are female, like dresse...

StyroFF by Level 2
  • 19 replies
  • 3 kudos

No Access to old email address

I am trying to re setup my oculus account and i can log in as i remrmber the email and password fine. However i,m trying to change the email address as i dont have access to the old one at all .When i try to change it sending a pin code to my old ema...

dbdsoup by Level 2
  • 4 replies
  • 1 kudos