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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2894 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

can't install oculus app

every time i install the oculus app download and open it the application gets suspended in task manager and does not give me a message of any kind. I have tried (using a different administrator) and (Restart the Oculus app on your PC computer. Uninst...

Incorrect meta quest pin

I needed a pin to purchase a game but I hadn’t set one up so I did forgot pin and followed the email link to reset it but when I did and tried again it still said incorrect pin.

CamK11 by Honored Guest
  • 419 Views
  • 2 replies
  • 0 kudos

No news on my return

I sent both controllers back to Meta using DHL after following the online return system. I have proof of postage. I received emails which generated the return which said allow 5-7 days after returning items for it to be processed and then I would get...

Gorilla tag

My son purchased shiny rocks and said he didn't spend them and 900 just disappeared. Is there any way I can check if the rocks were spent or if they have disappeared? Thank you

krailVR by Honored Guest
  • 142 Views
  • 1 replies
  • 0 kudos

Air link no longer loading

I've been off VR for about five day due to not having controllers and I just tried to connect to my PC with air link, but for some reason it wont load. It just brings up the three loading dots in the headset and says its not found on my PC, though th...

Beat saber free

Hi, I bought my Oculus Quest 2 on the 7th of December and it arrived on the 18th, I read that I am entitled to Beat Saber, but I have already gone through the entire initialization process and I still have not received any notification.

Me and My friend are Unable to Message Each other

So basically I'm on my quest trying to play Beat Saber with a friend when I see I cannot start a party or message them. They are not blocked and don't have me blocked and We cannot even Unfollow each other and Refollow each other to fix the issue. al...

Can't Purchase Games or Add New Payment methods

Hi There, I tried to buy a game from the store (via the application on Windows 11 & the website), but I keep getting the following message:"GraphQL server responded with error 1383118: We noticed something unusual and, for your security, this request...

Acedark by Honored Guest
  • 704 Views
  • 5 replies
  • 0 kudos

Beat saber

Hi our lady Gaga package is now gone. We purchased a year ago. All of our songs we’ve completed in the past year Under” party “ are ALL GONE. Everything was until we just downloaded the new update. Please help us. I do not want to re purchase a song ...

Quest is stuck on load

I follow what the guide says, I open oculus app, turn on my quest 2, connect the cable, start linking and it just gets stuck on an infinite loading screen, on pc it says its connected but it just keeps loading even if I leave it to load for an hour, ...

INSTAGRAM 6 DIGIT AUTHENTICATION

It's been 5 months I couldn't connect my instagram I've been sending my selfie video everyday. But i always get "We weren't able to confirm your identity from the video you submitted. You can submit a new video and we'll review it again" . Im not sur...

zorkiii by Explorer
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 2 Bonelab - There's a mirror at the left side of the screen

Every time I go on Bonelab there is some sort of mirror at the left of the screen even when Im loading into a level. I never had this issue in any other game except Bonelab. I deleted all the mods and the save file, I even reinstalled the game but it...

vasllup by Explorer
  • 486 Views
  • 2 replies
  • 0 kudos

Replacement quest 2 taking ages

This is crazy do you think. Kids birthday comming up. Got authorised a return of device as not powering on or charging. Email said it would send replacement 3-5 days after receipt of device. itnwas delivered to meta on 11 October. I have had to conta...

Quest Pro Shipment stuck in Limbo - Meta Support won't help

I placed an order on December 11th 2022 on the Meta website for the quest pro. It was supposed to be delivered by Friday. The tracking from UPS updates multiple times per day, saying it’s in the warehouse On the 16th I called because of the lack of m...

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Rift S microstutters in every game

I got an oculus Rift s,it gets me microstutters in every game, checking with the monitoring tool i can see spikes of the AppMotionToPhotonLatency in corrispondence of the frame drops.The delay is a fraction of a second but in some games is very notic...

Cloud Backup no longer working after "Meta" account transfer.

I was attempting to do my regular check-in to make sure my cloud backups were up-to-date when I was notified that I had to switch to the "Meta" account from my Facebook one.After having to link the headset again, it will no longer update the cloud ba...

Matau228 by Explorer
  • 2560 Views
  • 13 replies
  • 1 kudos

Slow quest

My oculus takes about 1 hour to download a 4 gb game. I have tried factory resetting and rebooting multiple times, nothing helps. My internet speed is not the problem though bc every other device in my home works great with the internet . I can’t eve...

Facebook & Ad Manager disabled

Hi everyone, My personal Facebook account got hacked first and then disabled by Facebook. I've been on Facebook ever since the beginning and never violated any of the rules. The last thing I remember is that I got a few notifications on my mobile tha...

Unable to see support mails.

Hi, I sent an email a few days ago to oculus support. And when I got a reply it just said my case was updated and nothing more. A day after I sent another email about the problem with my first response from them and I ended up getting the same exact ...

Broken Left Contoller

My left controller will not even turn on. I have tried all of the troubleshooting I could find and I can get nothing to work.

hazer37 by Honored Guest
  • 162 Views
  • 1 replies
  • 0 kudos

Perspective in Airlink suddenly broken?

I've been using Airlink since it released with zero problems. But as of a few days ago, whenever I use Airlink it's like the camera perspective is totally broken, like my perspective is below the floor and I have to raise my head up to see any menu b...

Re: How do i cancel my meta account from being deleted?

That is impossible. You make it impossible to do anything. I have lost all my stuff just because I wanted to add my cc. My headset won't take the code. I can't undelete my old account. I have lost everything. I HATE META. They have made it so hard to...

Trouble connecting to old gear vr with new account

I’m trying to log onto an old Samsung gear vr with a new account, I’ve made a new email address, meta account and even Facebook account, but it continues to say to network connection , won’t link accounts , and I can’t progress into finally completin...

SonnyMc3 by Honored Guest
  • 179 Views
  • 0 replies
  • 0 kudos

How to find quest 2 order number

Oculus support requires me to enter my 'order number' before I can send a support ticket / get help. I've tried looking up where to find the 'order number' but all I find are videos about how to find the serial number, and it's starting to drive me i...

Help with new quest 2

I purchased 2 Meta Quest 2 online and did not receive an activation code. Is this a problem? Can I get an activation code?

How do i cancel my meta account from being deleted?

i have 30 days to cancel the deletion, how do i do it? there arent any links in the email that i was sent, and im really confused on how to cancel the deletion. i have a lot of data in this account, and i cant lose it because ive spent money on the g...

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