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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Quest Move not syncing to Android app

UPDATE Jan 9, 2023: At this time, according to Meta Support:Move stats only sync to the iOS app, not to the Android app.There is no timeline available for when sync will work with the Android app.ORIGINAL POST:My Move stats are not showing up on my p...

Quest 2 Inverted Colors

I have had my Quest 2 for about a year now. This problem just started out of nowhere. When the device first boots up, everything looks normal for about one second, but then the colors completely invert and the entire display gets bright white. It is ...

Resolved! Accidentally clicked do not show again oculus quest link cable

I've found some answers on the forum but nothing works. Most are old so the menu display already changed. My quest knows that i connected the cable because it starts to charge, but i can only find a button to use the air link option ( that doesn't wo...

Yoguti by Level 2
  • 44 replies
  • 2 kudos

Not loading

I have the first oculus quest (meta) and I just started using it again.yet I have some problems:I am connected to WiFi that works so well with my phone and computer, yet nothing loads. I try to play games and it just keeps loading, I try to update be...

PIN and Passkey incorrect

Hi, so my problem is that my PC and Meta Quest would connect to each other fine but now it isn't. Like, nothing was wrong with it, I was able to play SteamVR and use my Full Body Tracking fine, but now (for about 3 weeks) when I try connecting my Met...

Lag and bad Resolsuion.

Hello. So I bought a 16 ft Kiwi link cable. I play on a laptop and had trouble with the air link. Air link worked well here and there. Whenever I try to play a game the laptop can handle the graphics of the game but the VR had a hard time registering...


So I don’t know if it’s just me but I’ve been having a problem lately on both my headset and the app saying that not everyone can message this account when I try and message a friend. Also I am not able to start a party with them. Can anyone help?

I want a refund for an app I purchased

I purchased an app (Resist) on my account, and I am not the device owner. I've found that no one else in my family can access this app. I'd like to return/get a refund, then purchase it on the device owner's account. Can you help with this? Thanks.

Resolved! Oculus quest 2 goes to sleep in a few minutes

I'm trying to watch Amazon Prime Video on Oculus quest 2.But after a few minutes of watching the video, the screen goes black.After that, by pressing the power button, the screen turns on and the Video starts playing.Perhaps it seems that not moving ...

isingo by Level 3
  • 65 replies
  • 8 kudos

My oculus quest 2 won’t update games

Onward has been trying to update for about a week now, but it won’t update, and i can’t cancel the update. I can’t update any other games because it gets put into a queue.

Username change

Hello! I would like you guys to change my Sorry for another username change I am not satisfied with my current username. If you guys could change it Thanks! Look forward from hearing from you guys

Resolved! What is wrong with the support team

Getting support is worst that pulling teeth these days. Are you understaffed? I sent my Pro in for a issue in December and I didn't get it back until February. YOU say you have a 3 business day turn around to evaluate and send back the replacement. W...

Issue with 1 out of 3 sub-accounts and app sharing

Hi,I've downloaded a whole bunch of apps and games as the admin user on my Quest 2.The experience for two of my sub-accounts is they hover over the app/game and press to install. 'Install' near instantly turns to 'Open' as the admin user has already ...

oculus home not loading

I recently got my quest 2 from my godfather who didn't used it anymore, after I made it to factory settings and i tried to link it to my pc to play steam games. Whenever I tried to connect it with a cable or airlink the same thing happen oculus home ...

Zaika84 by Level 2
  • 2 replies
  • 0 kudos

Cant log in to my Oculus account

Hi support, Ive not formated my PC since getting my CV1 when it first came out, now I have formatted my PC as I got a new drive, I started putting everything back on but when it came to the oculus software it says wrong email/password, not I have 2 m...

Accessing Online games via Meta Quest 2 cable

Hello - Recently I purchased the link cable from Meta Quest in order to access online games with my desktop HP (all in one) PC. I have the appropriate adapter and I am running Windows 11. Would someone please direct me to a place where I could get st...

My oculus doesn't work and i need help to fix it

Every time i get on my oculus, it loads the three dots for about a minute and it says that is need to make a new boundary, but i already have one but it makes me create a new one, and then it glitches to wear the floor level goes down a bunch and it ...


  I have just recently bought a VR meta quest 2 and now it just keeps saying system UX has stopped working , it won’t let me click on the App Library it is like grey border ,I have factory reset it and reset my iPhone, deleted and reinstalled the met...

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Oculus controller not turning on

I was trying fix my stick drift, so I took off the black plate and sprayed a small amount of glass cleaner on the thumbstick, but when I put it back together, I wouldn't turn on.

Air Link Missing Requirements

When I try to use Air Link, my internet connection is average which means it does work. its my network band problem, I already have a 2.4 GHz network band but on my quest 2, it gives me an red x symbol next to it which indicates that it wont work. Ho...

NO product (APPS) after purchase Meta pro

Can't find the product after purchase. im buy in official store. Here for example - - Im buy alot of games and dosent have it on my account. You stealing money or what? right now im dont have...