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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


I am having the worst experience with customer care. My headset will no longer charge, I'm happy to pay to have it repaired but I'm being told I have to wait on a special team to email me....well still no email. I contacted customer care again. They ...

Pairing, is ridiculous,

this whole project is a thorn in my side. Why can't there be a human side to this process. Can some giide a grandmother help her grandson enjoy this ridiculously expensive piece of plastic

Resolved! Air link and cable aren’t working with pc

When I plugged in my oculus quest 2 headset to my new pc with a chord, it gave me a message on the PC saying that the headset is not working correctly. When I went into the vr, all I saw was a black space with 3 dots in the middle. Air link had the s...

Meta Quest app not pairing to headset

Recently the Meta Quest 2 App cannot connect to my Meta Quest 2 headset rendering the headset unusable. I tried re-adding the device through the app using the 5-digit code, but still receive the error "Headset Not Found".I did all the recommended bas...

no 'plus' sign to add a new headset on app

Hi, just bought a new Quest 2 headset, trying to add it to my existing oculus account but the '+' that should be an option to add device is not there. I'm wondering if if has anything to do with the fact i've just 'deleted' my oculus GO headset and i...

Anordo1 by Honored Guest
  • 3 replies
  • 1 kudos

Rift S cable faulty?

Meta support has asked me to RMA my RiftS headset(only and not the cable) and offered me a refurbed unit in exchange, BUT I'm convinced it is the cable that is at fault ie my headset works perfectly with a friend's cable... I've explained this to the...

warping in the headset while using airlink

When I connect to my computer using airlink I get a weird warp effect on the right side of my vision which is very noticable. I have already updated both the software on my coputer and my headset and even used the installer to repair the software on ...

quest 2 will not link to pc over cable

2 or 3 weeks ago i tried to connect to my pc with a cable (not the official one, random one from amazon) and it worked completely fine. now since a few days ago and still as of right now it will not link to my computer no matter what i do. i've enabl...

m0oble by Explorer
  • 18 replies
  • 0 kudos

device turning on a grey screen and not going off it

I know that a while ago my proximity sensor broke on my quest, i could still run it as it wouldnt turn off instantly and it would give me enough time to allow the ability to sideload so i could disable the proximity sensor, today when i went on it it...

KaydenP.T by Honored Guest
  • 6 replies
  • 0 kudos

Serial number

I have an oculus quest 2 I bought at bestbuy. Why is it not showing on the quest website when I log into my account

Application and graphics card problems

Hi, I have two graphics cards in my computer. One is new and runs most vr games on ultra settings with no problems. The other is an old 20 year old card to support an additional monitor. The Oculus app every time I turn it on for some reason instead ...

Sikiera by Honored Guest
  • 10 replies
  • 0 kudos

oculus quest 2 not working or charging

i just got the headset today its new i opened it set it up everything was alright i left it to charge got back to it and hour later and nothing no orange light or green light won't turn on even if i pressed the button for 3 minutes 30 minutes or 60 m...

clownUWU by Honored Guest
  • 27 replies
  • 1 kudos

I can’t buy games

I bought an Oculus Quest 2 and that day I bought Beat saber the next day I could not buy the application for money but free ones could and it lasted for a month, this is what the error looks like - In your region, the ability to make new purchases is...

Adndrey by Honored Guest
  • 2 replies
  • 0 kudos

White light stays on after update.

I upgraded the Oculus 2, to the latest software version. Now the white light stays on, every time I try to turn it off. It's eating away into my battery. Turning it on is proving to be a pain too. Yes, I have tried the "Press power off and volume dow...

JeffRudd by Honored Guest
  • 2 replies
  • 0 kudos

Oculus app won’t find device?

I’m trying to set up a developer account so that I can play vr Minecraft but my oculus app can’t find my headset. Anyone know how to fix this?

Real VR Fishing not working

Does anyone know why I keep getting kicked out of the Real VR Fishing?I’ve played 3 times and it keeps closing without any warning. Any suggestions will help and thanks in advance.

Rebreaka by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Oculus cable question ( Rift S )

I recently dug my Rift S out to play a game and had to go through set up again.I have a green "connected" tick for both USB and Display Port.Both controllers paired with the headset.During Device Setup the app tries to test the sensors. This test fai...

NewtSoup by Explorer
  • 8 replies
  • 1 kudos

My quest 2 won’t connect to my phone

I have tried all of the fixes and none of them work I factory rested my quest 2 bc there was a glitch in rec room and I rwached out to the support team for rec room and they told me to factory reset and when I did I couldn’t connect it back to my pho...

Problem with computer screen in the quest 2

Hi,I bought my quest 2 recently, and so i connected it to my computer, i have the screen of my computer in the headset but every times i target it with the controller the screen is black and if i target outside the area of the pc screen it is all fin...

Pi3rr0w by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Not working

When I turn on my quest it keeps turning black and then it turns off and I’ve been researching it says to reboot it I’ve done it countless times and then it says to factory reset so I do that and it still does the same thing

Imwowow by Honored Guest
  • 7 replies
  • 0 kudos

Im stuck on a black screen

My screen stays black no matter what i try. Ive tried to hard reboot it but it just turns off then turns back on. And ive tried to factory reset it but it also doesn’t work. If anyone has had this issue please tell me how you solved it.

Oculus 2 Left Controller Glitchy

I recently began having trouble with my left controller staying connected while playing games. It will randomly disconnect and reconnect. I've unpaired and re-paired the app controller and done the factory reset (on the headset). What's odd is that w...

My oculus ticket

Hey I keep trying to help my friend get his deleted account back but when go get the oculus support ticket it keeps saying what do we do help please

Fanta132 by Honored Guest
  • 2 replies
  • 0 kudos

Gorilla Tag Update

I have two accounts, neither can get into any code during the game since the update (pressing enter, nothing happens). One account reset back to zero (beginning, lost everything). What can we do to solve this? Did we do something wrong?

Can’t get into my vr

I forgot my password to my account and I had to fabric reset my headset. Now I need to connect it to my phone app but it’s still connected, so I can’t connect it. I tried to restart it and got stuck in the bubble world with nothing to click

IdaLuna by Honored Guest
  • 2 replies
  • 0 kudos

Quest 2 remotes not working correctly

I’ve been having a problem with my quest 2 remotes for a while where the stick drift was terrible so I adjusted the dead-zone and tried a multitude of ways to fix it. It seemed to have worked for a while with a slight stick drift however recently bot...