Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't air link Quest 2 to computer.

I can't connect my quest 2 to the Oculus app through air link. I saw this topic come up many times and I've followed the steps to fix it, and it still doesn't seem to be working. I disconnected my computer from the internet, rebooted into safe mode, ...

OVR25027186 fix

This took me forever to fix, but i found the issueif your having error OVR25027186, and it says failed to launch app. (1971014)the reason is the folder leading to your exe file has spaces in it. it seems oculous software for locating games doesnt see...

warlockv2 by Honored Guest
  • 14 replies
  • 4 kudos

Changing age

When I was making my age I accidentally did the wrong date I know how to solve it but it says I have to wait a few days how many days will it actually be.

AJO_123 by Honored Guest
  • 1 replies
  • 0 kudos

Can't log in to account- wrong password

recently reinstalled the occulus app for windows and it just keeos say wrong password i know its not cause i can log in on the website just not the app to access my games

TanderUK by Honored Guest
  • 6 replies
  • 0 kudos

Meta Quest Pro Mic Bug

Putting down a weird bug that i encountered by is fixed now.Use primarily the Quest Pro with Air Link, Decided to switch to the Pico 4 and use Virtual desktop. After going back to the Quest Pro the Mic doesnt register on the PC anymore through LINK b...

meetxj9 by Explorer
  • 1 replies
  • 0 kudos

Link cable wont detect on usb-c port

I used a regular usb-c to usb A to plug in to my pc and it works fine, just isn't the fastest connection. But I've tried 3rd party cables and the official link cable, nothing detects my headset on my usb-c port on my motherboard. I have a ASUS Prime ...

I can't log in

I just bought my set. I downloaded a couple of games. I start the game. It says to login or register. When I click on login or register nothing happens. please help

Oculus rift AND rift s with laptop problem

Part 1: initial problemI bought new laptop Acer Nitro AN517-41 and tried to connect Oculus rift to it. I've got a "black screen" problem and starnge sound of "ticking". I asked Oculus support to help me and threre was only one solution, to turn "off"...

drKosh by Honored Guest
  • 2 replies
  • 0 kudos

Right controller won’t pair

Hey, I’ve been playing vr for a while and my right controller broke. After that I tried to pair a right one I already had(I have two oculus’s) and when I tried to pair the light flashed three times but didn’t vibrate or pair. It’s not the sos signal ...

Resolved! Can't add gift card as payment method

Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. ...

Rift S - "Oculus isn't working correctly" error

can someone help? I have been going through support for about 3 hours, and tried doing this on my own for about 4 hours, I have been trying to fix this since like 3 pm and now its 10:00 pm, I am out of hope and I hope the community can help, hope any...


Mouse Cursor not Working in Virtual Desktop

I recently got a Quest 2, and I've had no issues with virtual desktop until a few days ago. For some reason my cursor is not working, I can see it sitting on the desktop screen, but when I point to it, it doesn't follow. I can't click anything either...

amico10 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! PC fails to connect to VR using USB-A to C cable

My son’s Lenovo laptop won’t recognize VR and vice-versa even though we bought the special USB-A to C cable. I’m thinking maybe our laptop is too old? The video card is Intel (R) HD graphics family, RAM is 8GB and processor is Intel i5-4300U CPU. Any...

Can't view my long videos when synced

Hi, I can't view any of my synced videos that are around 20 mins. It just gives this icon and won't let me do anything with it. I've tried all your suggestions to other people, resetting, clearing cache and factoring resseting, logging in and out and...


Oculus Link suddenly not working, only hours after it was working

After I updated the PC software the quest link wont detect my PC anymore. I unplugged it, plugged it, restarted both my pc and quest and nothing changes.I plug in the cord and it doesn't show the popup like it usually didand it was just working fine ...

edrrrk by Honored Guest
  • 7 replies
  • 1 kudos

Quest 1 not recognized by windows 10 pc

I have been trying for the past 30 minutes to connect my quest 1 to quest link but it does not work and every time I try again it does not show any pcs and the oculus app does not say anything

Taskbar is gone

@MetaQuestSupport i cannot see my taskbar at all. I have done 4 reboots and still nothing. It just shows the home area with no task bar. Please help 

cherecec1 by Honored Guest
  • 6 replies
  • 0 kudos

Games like gorilla tag not letting me join codes or play

I tried playing gorilla tag with one of my friends and we tried to join a code and wasn't working, so we tried playing among us and it wasn't loading up or letting us play after that we tried capuchin wasn't letting me join a public or a private code...

22178k by Honored Guest
  • 5 replies
  • 1 kudos

Moving headset

Dear forums,About 5 months ago, I got a refurbished headset on 2 seperate ocassions as is with headsets not working correctly. See the following post:

Tracking issue

My headset tracking goes off and on and every time it goes off, it comes back on for a second, makes me create a new boundary, then the whole thing starts again, I can't fix this please help me

quest 2 not connecting to pc suddenly

So until now ive been able to just connect the link cable and use my headset on the pc freely now suddenly the pc app wont even recognize the headsets been plugged in, which kinda sucks since all my games are on the pc so basically cant do anything w...

Marf._ by Honored Guest
  • 66 replies
  • 2 kudos

Rift S flashing dots

Hi Anyone having problems with there Rift S just displaying flashing dots in the headset. How can i fix this problem. Neil

Mets quest is weird

Any game I load into I can’t get into a public lobby. I loaded up gorilla tag and it said no one was online. It also took my cosmetics away and I can’t even buy more because it’s weird. Please help fix this.

Quest 2 will not connect to Meta Oculus phone App

I am having the current PCVR connection issues and am in the midst of activating a developer account.However I cannot get the Quest 2 headset to connect to Meta Oculus app. The ridiculous thing is that the app is seeing the headset (location nearby) ...

Quest pro controllers not tracking

I just got quest pro controllers to pair to my quest 2. Pairing went fine but tracking just doesn’t work. I’ve tried restarting and pairing again but they just won’t track

epic_boi by Honored Guest
  • 7 replies
  • 0 kudos