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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Guardian always showing up even with very low sensitivity

Hi dear community,i have been enjoying my oculus quest 2 for a while, but for a reason i can’t understand, i now can’t get rid of the walls of my guardian when i am playing. I switched the sensitivity to very low (the first level) but it still doesn’...

LithanaM by Honored Guest
  • 3 replies
  • 0 kudos

Headset keeps disconnecting

Every month my headset keeps saying something is failing and goes into an endless loop of restarting I have tried everything and I have to factory reset so it works only for a month.

Air Link unplayable

I recently picked up my Quest 2 after being away for a while and connected up through air link just as I have in the past.It connects up as usual nice and clear but a minute or so later it gets jittery and progresses to what I would cal warp freeze. ...

Oculus light Indicator

When I’m charging my headset, once the headset reaches 98%-100% the light Indicator would turn green. Recently though, it stays orange. This is annoying for when I’m waiting for it to be done and I don’t know when it’s done charging. How do I fix thi...

tgdl_yt by Honored Guest
  • 2 replies
  • 0 kudos

Unable to add payment method

I tried from The headset and I tried from the cell phone. I do not have a computer. I do not have an alternate network and I do not have an alternate card or PayPal or any other payment method except for the one that I am attempting to use and cannot...

Lucas3661 by Honored Guest
  • 2 replies
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Oculus button is unresponsive when clicked

I have the quest pro controllers paired with the quest 2 and over the past 2 days the oculus button on the right controller has become increasingly unresponsive. I click the button and nothing happens. Additionally joystick drift has started to occur...

Resolved! Account being deleted

Hello,Facebook has suspended my account and said on their notification page it will permanently delete my account in 24 hours. How do I keep my account without losing all my games?

Jvt1214 by Honored Guest
  • 1 replies
  • 0 kudos

My Oculus Quest 2 is just plain broken in a lot of ways

so yesterday I was playing oculus and a screen popped up saying “oculus service platform stopped working” or something like that. so I got off and went to sleep. the next day I got on and it said “socialplatform is not working” so I searched up what ...

Resolved! App sharing showing admin on another headset

I two Oculus 2 headsets with the 1st one purchased 18 months ago. I am trying to toggle on app sharing and get the same message on either stating that app sharing is on another headset and to turn it off to add on my main set.I did return my 1st head...

Resolved! Is Meta Quest 2 Controller the same as Oculus Quest 2 controller?

I have Oculus Quest 2, I got it a few months ago, unfortunately the right controller is not working now because of some battery liquid has leaked inside of it, I'm planning to buy a new controller after losing hope in fixing it, when I get to Meta st...

AsibrA91 by Honored Guest
  • 3 replies
  • 0 kudos

Can you play ROBLOX VR with the QUEST and a IPAD

We are trying to figure out how to play ROBLOX VR with out quest. We are not very tech savvy. Is it possible to do it with the Quest and and Ipad or do we need to have a PC? My son has chrome, but that does not seem to work because he cannot play rob...

joeob by Honored Guest
  • 3 replies
  • 0 kudos

It says social platform keeps stopping

When I powered on my headset it said social platform keeps stopping and when I clicked the options or clicked nothing at all my head set would just restart and show the same thing. I’ve done The factory reset power off and it showed the same thing. W...

quest 2 keeps disconnecting from Wi-Fi

Hello my quest 2 keeps disconnecting from my wifi ,software version is 49.0 and my modem doesn't have multiple bands or smart connect feature what should i do ?

hadrax by Explorer
  • 8 replies
  • 0 kudos

Please Help

I purchased my Oculus Quest 2 about a month ago. When I first set up the device I had no issues, everything connected correctly, and the controllers worked smoothly. Just recently when I went to use it, I noticed it needed to be updated. When I click...

JonteMimi by Honored Guest
  • 2 replies
  • 0 kudos

Can't login windows 11

I just installed Windows 11 and the oculus app doesn't work.I want to log in but the browser don't open and I can't log in via email.

Oculus 18_12_2022 20_56_19.png
Dankrani by Explorer
  • 25 replies
  • 1 kudos

Beat Saber missing blocks Quest 2

I've been playing Beat Saber for 3 years now - it's the main reason I've bought the oculus quest 2. However since a few months, suddenly some strikes through a block seem to not be registered by the game. Also the tactile feedback disappears for a mo...

SofiaRexx by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! How to delete messages on VR

I need to delete old messages off my vr, I don't have a phone or access to my account at the moment. Is there any way to delete messages on the people tab on the quest 2?

Blade and Sorcery nomad u12

Everytime i load up B&D Nomad it shows the sword then the loading screen and it goes from 9% to 24% then it shows an error screen and says either my software is out of date or i have a corrupt save. i have tried uninstalling it and re-installing it b...

Meta quest 2 turns off after 20 seconds

Hi my sons Oculus 2 has started to turn its self off after around 20seconds every time . I have tried numerous recommended fixes from r disabling guardian, disable auto wake, remove silicon cover and even done a factory reset and nothing has worked. ...

Headset flashing black screen

When I put my occulus on and go to my little home screen the image flashes between the home area and a black screen. It will blink between the black screen and home screen repeatedly and I am unable to use the controllers to navigate anywhere else. I...