Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3414 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Help please

Oculus quest 2 is stuck on the meta sign and wont do anything. I have tried rebooting, factory reset and side loading with no luck?Anyone else having this issue?Any suggestions before a return my oculus for refund?

Do Not Buy second game to fix App Share!

Playing the same game on two devices not working even when both accounts own the game. Okay so app sharing not work big sad. Figured ill just buy another copy of the game for my kids account that will solve it and we can still play right? WRONG! stil...

€30 gift referal

Hello, my son received a link from his friend for €30. When he tries to redeem it we get the message that his Facebook account is already registered and cannot redeem the code....if that is the case then how do we arrange it that the voucher / amount...

Can't open 360 own photos

Good morning,i can't open and view the images created by me with 3ds Max software. With the rift instead through the 360 ​​photos app I could easily open them.I tried to use oculus tv system app, but i just can't see anything. Among other things, i n...

How do I get my Refund? Order 1008696690058019

I Bought two items from Oculus a Cable link and a 15W USB-C Power Adapter a total amount of $104.13. I returned Both Items in the same packaged it arrived with a return label RMA 1010660599861628. But I only got refunded for the Power adapter in the ...

Green Blotch

I've had my Rift CV since May. All was well until today. I played a round of Eagle Flight and suddenly I noticed a weird green blotch in the shape of a small flame with a whiter patch in the middle of it. It is to the left side of my vision and I can...

LyleD by Protege
  • 2184 Views
  • 8 replies
  • 0 kudos

Oculus Link getting stuck

Hi when I start oculus link connection, after few minutes my oculus getting stuck and crashing Autoanalysic logs: https://pastebin.com/fggMqktf

K4P1X by Explorer
  • 198 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 initial update stuck at 0%

I just got a oculus recently and while I was doing the setup it required 2 software updates, after a while I checked to see if the update was done and it said the 1 out of the 2 updates was still at 0%. I rebooted the oculus like oculus support told ...

Games only supporting rift

So i'm guessing the answer is obvious but you never know right? So, is there really no way to play a game like boneworks on the oculus store if it says that it supports rift but i have a quest 2, i dont wanna buy it for nothing. But im pretty sure yo...

All of my apps are gone

I don't know if this is a common issue or it's just me I used to own oculus rift, and now I have switched to Oculus QuestAnd all of my apps are gone!!!!!No purchase history... wtf?Or does it mean that I have to purchase them twice?If anyone needs to ...

Stuck on restart loop and download page?

Need help! Have new oculus quest 2 and trying to get it set up it is stuck on 0% downloaded and keep restarting over and over. We haven't been able to link the oculus to the app yet as it won't let us past this screen and loop. Internet is working an...

Audio Device keeps Switching

Hey i wanted to play VR again so i installed everything and now my Audio Device keeps Switching and i can't stop it, I want to use my Headset and not my VR to hear the Audio.

Please support AMD 300 series GPUS for Oculus Link

I have an AMD R9 390x I purchased my oculus with the goal being to play on oculus link so I could play Half Lyfe Alyx. Sadly I cannot because oculus link isn't supported on AMD 300 series GPUS. When can I expect the Oculus link to support AMD 300 ser...

Ligerboy by Honored Guest
  • 1151 Views
  • 3 replies
  • 0 kudos

Quest 2 (Charging Issue) - Quest 1 (Broken?)

(1) Quest 2 - Plugging It up at 10pm to 4 pm (18hrs) I have never had it do this but it won't charge. I have tried multiple different cords to charge it but it just won't hold charge. It will turn on though, so how do I fix it?(2) Quest 1 - I was cha...

Quest 2 - issues after v38

Since v38 was released I am facing a few issues. 1) friends list - some shows offline when they are online (actually playing with me). We tried every setting and privacy setting and they showed offline. I had a friend that was showing online after th...

Mr.Nimbus by Honored Guest
  • 541 Views
  • 1 replies
  • 0 kudos

bug conectig to the pc

hi, I'm having problems connecting my quest 2 to my pc, when I enter the connection the screen is full of bugs and I can't even move my control, when I look to the sides everything bugs, pls help me

Pinto0404 by Honored Guest
  • 220 Views
  • 1 replies
  • 0 kudos

Party Mic and System Mic Messsage bug

Hello i have the problem that when I want to start a oculus party with my friends it will only work 1 time out of 20 times.We can see we are connected both mic's are green, but we can't hear each other.I get every time as soon as I do a noice or want...

Right controller not traking and There is no light on it

Hello, it has been only two months since the Oculus, but in the last period the right controller no longer works, and then I changed the batteries and it worked, but it becomes far from the glasses and I cannot control it. controller Thank you

hiro-_ by Honored Guest
  • 409 Views
  • 3 replies
  • 0 kudos

charging jack is brokenn

So my vr2 charging jack wont work and i received a ref number to send back, however they wont tell me were to send it to or give me a valid phone number. Why is that?

Email/pin/lock pattern

Im so frustrated. I, like many others, made the fatal mistake at setup as my fb was linked to an old email address that had web dead for a long time. I've tried to change it to my current one, but it's sending the codes to the dead account. To make t...

Redhot300 by Honored Guest
  • 275 Views
  • 2 replies
  • 0 kudos

Quest 2 stopped working

Boy do I have a story to tell. It started out like the common unlock pattern issues. I wanted to save a password for a website and forgot my pattern. I proceeded to try a factory reset, but when I got to the place for it, my screen went completely bl...

oculus setup.exe wont install

i tried everything that i could find on the pc to possibly get this app to install and nothing has worked can anyone els help me? i did everything from running it in safe mode and running command prompt to disabling my firewall and antivirus... does ...

kf8d47m22442.png
Labels