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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Creating a username for a new account

I purchased an oculus for my girlfriend, I’m trying to set up her account but I can’t get past the creating a username page. The handle she wants is available, it shows a green checkmark. When we click next it doesn’t do anything. We’ve open and clos...

Wao77 by Level 2
  • 1 replies
  • 0 kudos

I can't click on anything

I have a brand new oculus quest. I purchase township tail but I can't click on anything. The animation is there but I can't do anything with it peri've asked in several different forms and send support tickets from different websites and I'm still st...

I accidentally changed my oculus username

i wanted to change my oculus username i typed a couple in to see how they looked but i accidentally pressed confirm i nthe setting how can i change it back without waiting 6 months. i tried to contact support but the only tab i could find that could ...

Astr0_- by Level 2
  • 11 replies
  • 1 kudos

Can no longer log into Quest 2

Evidently, my wife was the primary on the headset and now that a Meta account is required she cannot access the FB account she used for set up. We tried making a new Meta account and new password and it just keeps saying we have to log in with the ol...

Quest 2 Pro Controllers

So I'm in UK waiting for meta quest "version 49" and "Runtime Version 49" am I ?? Before I can use my Pro Controllers that I just purchased  When is this happening??

Snoffy by Level 3
  • 1 replies
  • 0 kudos

Message error Bluetooth keeps stopping

Hi everyone, i recently bought a oculus quest 2, and after 2 days my quest 2 have a error message about ''Bluetooth Keeps Stopping'' and when i close it it appears again and again and again, it's really anoying and frustrating. after i spent money on...

Pc App Wont Install

Hello, When I try to Install The Oculus PC app it wont work, I Press Oculus Setup, accept the pop-up and it wont open, My PC Specs are GPU: NVIDIA GeForce 1060 6GB CPU: AMD Ryzen 5 5500, is it My specs, if you have experienced same Bug, and fixed it,...

Pro controllers with Quest 2??

Two nights, 4 hrs a night  still nothing!!!! Ive paired, unpaired rebooted, restarted everything, headset, controllers, mobile app, phone, installed app on pad, done it whilst charging/ off charger 勞勞勞 still 0% left and right controllers yet can ...

Snoffy by Level 3
  • 3 replies
  • 1 kudos

My Instagram account was disabled

@godl_tentacionHi Instagram, think there is a support issue. I called you more than once and I didn't get a response and my account was closed with false reports that don't provide any link excep the content allowed in your rules you sent please reac...

cannot connect to wifi

Just got metaquest 2 However I am unable to connect to my home wifi. It says my password is incorrect. However, my wifi password is correct. I have been trying for at least 3 days to connect to wifi and have been unable to do so. Can I just delete my...

Will not load

Hi I am posting on behalf of my son, the oculus prompted a reinstall of vr chat which he did and then it will not open, please help!

CHAOSON by Level 2
  • 2 replies
  • 0 kudos

Resolved! Can NOT add second account

I can not add a second acct. to my quest 2. Gets stuck in pairing the second account to the headset. Says to "please try again. Something went wrong." Plus, I can't even open the on my phone to enter the 8-digit code. Been stuck a...

Bluetooth Stopped Working

I keep getting a message on screen that says “Bluetooth stopped working.” I’ve tried resetting my Quest 2, but the message eventually comes back. This has been persistent and repeats often. My device is new, purchased 12/2022. Are the controllers con...

Resolved! My Facebook locked

Hello Dear Facebook Team My Facebook account has beenlocked.My account 2 Email connect ***** this gmail acctive my phone,Anthor Email ***** my sister phone acctive, l please help me ils pleseverify it and provide me get a code by ...


Resolved! oculus go browser not working

browser has suddenly stopped working on oculus go, no updates so its not thgat, crashes whenever you try to open vr. very annoying tried to re pair to app but app wont go past the heath and safety acknowledge button on set up and factpry reset isnt w...

elvedhel by Level 4
  • 381 replies
  • 33 kudos

My PC won't let me into my account.

Hey, I'm new to the PCVR world, I just got Oculus on my Pc, and I can't log in, I've changed my password 3 times, and I double checked that I have the right Email, but it still says that somethings wrong.

A game I bought disappeared

I bought Iron lights on my Oculus quest 2 a while back, and I stopped playing it for a little while, but when I came back to it to try it again it didn't show up on my library. I looked at my purchase history to make sure I didn't refund it and I did...

Install Failed

@MetaQuestSupport I bought Please Don't Touch Anything and it says install failed and when I click retry nothing happens

cya081 by Level 2
  • 3 replies
  • 0 kudos

Yet another pairing problem with the mobile app

Just bought a Quest Pro and started setting up the device with the Windows Oculus application as I didn't want to use the phone app. But after completing the setup there I'm asked to pair the headset with the mobile app on a phone. First, why is that...

Fahruz by Level 3
  • 5 replies
  • 0 kudos

Error OVR88948175 with multiple users on one PC

Hello,I have a question about error OVR88948175.I as admin have installed the Oculus app on 20 computers in my VR lab. My first login to the application went fine. Then a (first) student logged in on the same computer (without admin rights) and the o...

Resolved! Blank reply mails

I've created a support request, and I keep getting these essentially useless reply mails from support: Din anmodning (6572673) er blevet opdateret.Hvis du har yderligere spørgsmål eller kommentarer, bedes du svare på denne e-mail.Denne e-mail er en s...

quest 2 versioning and v49 update

Hi Meta Quest 2 currently shows a hodge podge of versioning on the Software Update page in my Quest 2. For System Version and OS Version: 49068160412800150 (long number, no format) For Version and Runtime Version:

Can't install/re-install any games

I have recently pulled out my Oculus rift again and wanted to start playing, I booted and setup everything I needed to do, I signed into Oculus again and tried to re-install my apps, it didn't work. It said "Sorry, we couldn't install *game* visit oc...

How to rename files from the headset

Good morning, I would like to know how I can rename saved files from the headset, without connecting it to a computer. Apparently there are file browsers on SideQuest that allow you to do that, but I'm new to this and haven't found any, and I don't k...

tracking issues

so when i try to make my boundary it says set floor level etc. but when i press set floor level and put my controllers on the ground and bring them back up the whole floor level follows me and doesn’t stay on the ground. its a huge disruption when i ...

Lieucid by Level 2
  • 3 replies
  • 0 kudos