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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Game codes

When I’m looking at a game it has an option to enter a code to get the game. Is the only way to get those is to get a gift code?

Quest 2 caught in a boot loop.

Hi guys,My quest 2 has been working perfectly since i got in on 22nd of october. Now suddenly it will not boot up anymore. When I turn it on, it shows the oculus logo, stays there for a few seconds, then shuts down for a few seconds, and then shows t...

Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

Reported by another user and no details given

I just received an email to say our account had been reported for breaking rules of the community with no information as to what the violation was. I have scoured the app and internet for contact details for Meta to find out what happened and this se...

Horizon World Europa ( Nederlands)

Hello, i live in the Netherlands and would like an access to the horizon world. now that the horizon has stopped venues and the rest of the world is closed off! give a date when different countries in Europe can use it? I bought the Octulus2 for this...

klaasho by Level 3
  • 6 replies
  • 3 kudos

Quest 2 launching vrchat off steam doesnt work.

I do not know if this is either steam or vrchat's fault but it doesn't detect the quest 2. I try to launch vrchat off steam and it doesn't detect the quest 2 and doesn't go on VR mode. I have tried reinstalling it and it doesn't work. It works with a...

Resolved! Right thumbstick stutterines and weird behaviour

Hi! I've recently bought my self a new Quest 2 about a month ago now. To keep things short my right thumb stick has become super sensitive and when I checked in calibration, It was supper jittery and moving all around the circle where it wasn't even ...

App referral accepted

So, a little bit ago I referred 2 friends 2 games, and when I go to app referrals it says Referral Accepted and the blue bar it’s full and I can’t redeem the $5 from each referral, can anyone help.

Unable to load profile

I initially had issues connecting via wifi. I have done a factory reset, tried a different account and restarted the router, and tested the router. It appears if the quest 2 is connected to wifi but it says it is unable to load please try again later...

arzeo by Level 2
  • 2 replies
  • 0 kudos

Set up device

So I have had this oculus quest 2 for sometime now and from the start it had some problems. What i am saying is that the oculus works fine but I have not been able to open up anything it just brings me to the setup device and I put in everything it s...

Resolved! Missing heart rate in move app

Hi there,I would like to connect my bluetooth heart rate monitor with the Quest Move VR app on my quest 2 running the v50 firmware. I successfully paired the polar bluetooth heart rate monitor through the Move app by selecting the heart rate monitor ...

Foxtex by Level 2
  • 3 replies
  • 0 kudos

Device pin after factory reset

I recently bought a meta quest 2 from facebook marketplace. I when I turned it on it connected to the mobile app and started the walkthrough process describing safety procedures etc. After I connected my wifi it started the next section then in the m...

Uhy13 by Level 2
  • 7 replies
  • 0 kudos

Lily Collins Facebook Hack

I just sent a complaint form to the FCC!!!!! Request received: Lily Collins Facebook HackInboxIconDescription automatically generatedFCC 10:01 AM (4 minutes ago)to me##- Please type your reply above this line -##Hi Barbara,Thank you for your submissi...

Previews in Meta Quest 2 and in my Phone wont show up

I just got the meta quest 2 and started using it. I am trying to find new games but whenever I click on quest store none of the games have a tumbnail and the preview videos are not available. They are just not loading and all I see is a black tumbnai...

Kabusek by Level 2
  • 1 replies
  • 0 kudos

Resolved! How to remove recommended processor?

Hello,I have published a game in Oculus Rift store: is an optional recommended processor field, I have put "Intel i5-4590 / AMD Ryzen 5 1500X or greater" there which is from Rift specifica...

Pairing right controller

I got a new left controller yesterday and I played games perfectly fine, today my right controller isn’t paring and I try everything already, what else I can do .thank you!

Charging Voltage

My charger that came with the Oculus broke. I have a Chromebook Charger that says on the back of the block in the middle of the cord 5V=3A, 9V=3A, 15V=3A, 20V=2.25A, all in the output category. I was wondering if i could use this for my Oculus. It al...

Internn by Level 2
  • 1 replies
  • 0 kudos

Vader immortal issues

I posted yesterday about a problem I was having with the Vader immortal bundle I purchased. All three episodes required an update and of course I updated. Since then, the game lags, the sound disappears, and the game starts glitching. I got an email ...

PayPal account not being able to connect

So when I go on the Meta app and go to add a payment method then add a PayPal account and put all my information in when I click Add it just gets rid of all my information except my name and billing address and doesn’t add the account. I’ve tried thi...

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Quest 2 Button Remapping

hey, so i have an issue, i was born with a disability known as amniotic band syndrome, and was taken of half my left limb with only my bicep on my left arm remaining, my issue is with the quest controller layouts and how they unfortunately affect the...

Xanzoh by Level 2
  • 1 replies
  • 0 kudos