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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3335 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Need to get back an suspended account

Hi, we've got an account suspension issue.We bought two Meta Quest 3 a few weeks ago, let's say Headset A & B. I managed to set up A for myself and everything is good.My son, 10 years old, set up the Headset B by himself. A week later, I realized I s...

Accidental extra headset - can't return

The situation is that I ordered a Quest 3 from Meta on launch. It was lost in transit, I was refunded and purchased a replacement headset locally. Two weeks later the missing headset arrived. I contacted support, asked as a hail mary to keep the head...

Resolved! Casting screen too high

When I cast my quest 3 through chromecast to my TV the screen shown is too high and does not show the lower portion of what I am viewing. Since I am using the cast the teach friends to fly in VR I need to see the lower instrument panel more than the ...

Resolved! "Frame dropped due to encoder backup"

Every once in a while when running a particularly intensive VR game (DCS), I can suddenly get massive screen-tearing and the spamming of this message in the oculus console. Once it starts, it will never fix itself and go back to non-teared frames or ...

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MoleUK by Protege
  • 15466 Views
  • 31 replies
  • 5 kudos

Resolved! can't use Oculus Go after Meta Account change

Hi,Meta forced me to update my Oculus account to a Meta account. After I did this, my Oculus didn't start beyond the repeating three dots... I tried everything, but nothing worked.Finally I decided to factory reset the headset, removed the device in ...

Resolved! Quest 2 not connecting to Meta Quest Remote Desktop for Workrooms

When i open Meta Quest Remote Desktop it says to continue with Meta account, it then redirect me to the website to access to my account, i access to my account then it redirects me to the Meta Quest Remote Desktop app, then i select in my Quest 2 the...

Joluke68 by Honored Guest
  • 2623 Views
  • 4 replies
  • 0 kudos

Oculus quest 2 shutdown issues

Hi, whenever I turn on my oculus Quest 2, it shows the blue mega quest logo for a few milliseconds, then shows a gray screen, then finally turns off. This happens in the span of about 4 seconds. It just does the same thing weather you hold the power ...

FD2014 by Honored Guest
  • 164 Views
  • 0 replies
  • 0 kudos

Ghosts of tabor not in library after preorder

Hi. I preorderd ghosts of tabor on my quest 3. And i only now had time to install and play and when i preorderd it said i could download and play on february 8th but i still do not have it in my library but in recent bought stuf it says i did indeed ...

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Lukeh953 by Honored Guest
  • 177 Views
  • 4 replies
  • 0 kudos

The helmet does not work oculus rift cv1

Здравствуйте, у меня проблема, программа Meta Quest Link постоянно перезапускает драйверы шлемов и не может ее обнаружить (шлем oculus rift cv1). Подскажите пожалуйста что делать?

Resolved! What's the easiest way to transition from Rift to Quest 2?

I've been using an Oculus Rift for years now. I'm considering replacing the Rift with a Quest 2 since the Rift is no longer supported with no replacement parts if something breaks. The Rift works fine on my PC that exceeds all hardware requirements. ...

RobaireX by Honored Guest
  • 717 Views
  • 4 replies
  • 1 kudos

unable to register a new payment method

For the last 2 days I was trying to register a new payment method, but the app did not accept my card (which I already used here before) So I can not do any purchase now. Did anyone face a problem like this lately?

Magnetic charging adapters for Quest 2 and 3

I'm looking for anyone who has used USBC magnetic charging adapters. These are the two little magnets that attach to the port of the mask and the other end to the charging cable. The design allows for quick connection and disconnection of the chargin...

Quest 2 volume too low even with max volume

My quest 2 volume sounds lower than it used to be,even at max and I aint using speakers,I'm using headphones it most likely is a software issue caused by an update or something,I aint the only one facing this issue.Anyone knows any fix?

CONTROLLER PROBLEMS WITH META QUEST 2

Why does nobody reply to my post's? my oculus quest 2 controllers keep acting up The controllers are awful it seems like someone is controlling this thing or someone has been using these controllers my character keeps floating around and going in the...

Unable to login to Oculus App on computer

When setting up my oculus app on my laptop, it sends me to the login page on the app. Here, I tried to login with meta, and it send me to a page saying to go to your default browser, with no further explanation of what to do when I get there. I Then ...

TThomasTT by Honored Guest
  • 115 Views
  • 0 replies
  • 0 kudos

Resolved! Oculus PC app won't login

I bought my quest 2's before oculus became meta.Now my son got a new PC so trying to get it all setup to play Alyx on his PC.It seems to require the oculus app, problem is it won't let me login. It either tells me to use my browser to login (which I ...

browser without support Chinese language

The system lacks support for Chinese input methods and does not provide voice input functionality, which makes it very inconvenient for me to search for information or connect to YouTube using the browser on Meta.

Quest 3 multitasking improvement help

Hello, I was just curious of anyone knows of any apps or ways to make the multitasking on the quest 3 any better? The fixed positions of the 3 windows you can have open aren't great viewing angles to me. I just want to be able to use the same 3 windo...

Spring in grip button broken for my Quest 2 controllers.

The spring in the grip trigger of my left controller just stopped working. The button works but it does not spring back and I have to shake it back out. This already happend to my right controller once and I had to replace it. I don't wanna replace a...

Waj.T by Honored Guest
  • 286 Views
  • 4 replies
  • 0 kudos

Resolved! Warranty information not showing up on account

Basically what happened is i was on a trip and my brother wanted to use my quest 3 but he said he’s mods weren’t working on the game he was trying to play so i found out the mods don't work on secondary accounts only primary accounts and then i said ...

AdoreZach by Honored Guest
  • 210 Views
  • 4 replies
  • 0 kudos
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