Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 keeps turning itself off

Same as (where the OP was advised to send a private message so I never saw the solution). What’s going on? Checked battery levels and auto-sleep settings....

I want to refund an app

I want to refund an app i know that i used more than 2 hours and 2 weeks. But i dont use it no more. So o basically wated 40 €. Please refund it for me. Thank you.

Please help me, this is urgent.

i accidentally deleted the entire conversation of my girlfriend. it has a lot of memories in that conversation, please cancel my deletion of conversation with my gf, the name of my gf Facebook account is "Ck Svesxa" and the conversation deleted named...

Retrieve games on new account after factory reset

Hi so, I wanted to switch my headset to another oculus account which is my email instead of my Facebook account and the previous account I have used I have accidentally logged out and forgot the email for that. Is there any way I can get back my game...

Anba- by Level 2
  • 2 replies
  • 0 kudos

Refund add on

Hey, so i got the add-on rock mixtape for beat saber, played it a couple times and then realized it wasn't worth buying. But, it won't let me refund it because i played it too long even though ive played the add on for 30 mins max? Can i please get a...

Oculus PC app won't log in

I can't login to the Oculus PC app. No matter what method I use, it just keeps telling me to open my default browser and it might take a few seconds. Then it just sits there like a lump.

Wi-Fi issue with Meta Quest Pro

mine has the date at the lower right as well...As I said when I play poker VR or Dark matter 2 for me the side light is gone, but even the black are actually black, in normal app even in the middle of the screen is too bright in general.My opinion is...


I ordered a left and right controller for a birthday. This company charges me for 2 and sends me ONE controller

Resolved! Beat saber free?

I just brought my oculus quest 2 yesterday, how do i get beat saber for free?

Gorilla Tag wont install

Something happend with gorilla tag that wouldn't let my play so I tried Uninstaller then reinstalling but won't let me install it again. And the weird thing is my sister's account has gorilla tag just fine but mine doesn't and I have the owner accoun...

Introducing Meta Account and Horizon Profile Problem

I have an Oculus 2 and when I started it, I received a message titled "Introducing Meta Account and Horizon Profile", which required me to set up a Meta Account and Horizon Profile before I could continue using the device. I have done that, and downl...

Cannot reset PIN, unaccessible email

Hello, I am a new Oculus user. I set up my Quest 2 with a Facebook account. I can't reset my PIN because my account is automatically set up with some random email address that I don't own and don't have access to it. ( This...

Quest 2 won't select USB 3.0

I have one type C socket on my mobo which my device has been running from fine since I bought it a while back.All of a sudden the device will not select USB 3.0 and instead selects USB 2.0 with lower bandwidth/performance.-My gpu drivers are all up t...

Casting to TV without chromecast.

Hi,If you haven't noticed by now, this seems to be a very hot topic right? The reason this is a hot topic is because the casting of this device is hands down the dumbest, poorest, most complicated feature I have ever encountered. Not well thought out...

Buying games

this is the parent of my teens account. I have a pin set up so when games are purchased I have to give permission. Now it’s stating an adult needs to sign in to their own account to give permission for game purchases. I find this crazy, there is a pi...

Refferal issues

Set up my occuluus through a referral, have not seen any way to even check if i have recieved the 30$credit for it. Its been nearly a month already.

Birthday change

Hey I did not mean to put my birthdate year as 2008 I was having too much fun when I first got it and talking and got distracted and put my daughters birthdate year instead of mine. I was wondering if I could get help so I can change my birthdate to ...

Resolved! Available in other countries

Good morning from Greece,I bought Meta Quest 2 and when I realized that Horizon Worlds is not available in my country, my disappointment was big because HW was the reason I purchased MQ2.So is there any chance to play HW as soon as possible?Thank you...

Resolved! Quest 2 cannot pair with PC with Airlink

Hello. I just acquired a Quest 2 and I tried to connect it to my PC with AirLink. I got a high end PC with a RTX-3080 but I cannot get it to work. When I start the pairing process, from the Quest, I can see my computer appearing but when I click "pai...

Incorrect Timezone on my Oculus Quest 2

Hello ... After I performed a factory reset on my Oculus Quest 2/64G, the menu panel displays incorrect Timezone. It is showing UTC time instead of my timezone EST/EDT. I cannot find anything in the settings to allow setting the timezone. Any assista...

Username change

For some reason it won't let me change my username. I wanted to change it to x_.Moon._x but it won't let me.

problem with my WIFI

every time i connect to wifi my oculus quest 2 freezes every 5 seconds, i disconnect it from wifi and it works normally, i tried everything but i haven't found a way to fix it.

Krypo0 by Level 2
  • 1 replies
  • 0 kudos