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grip not working

Indoset8
Honored Guest

the grips just stopped working today out of no where. i’ve tried to changed the battery, un-pair and re-pair again and nothing works. help means the world!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Good day, Indoset8!

 

We hope you're having a good day, despite the issue at hand. We understand your grip on your controller is not working. We wanted to make sure we're on the same page, are you currently talking about the trigger button on your controller? If so was there any recent damage done on the device [ dropped, hit against something, etc. ]? Also which controller are you having trouble with, left or right? 

 

Also please give yourself a pat on the back! You taking the time to try out these steps will help us narrow down to what the issue maybe. We really would like to go over this with you, so we would like to invite you over to private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We are ready to get to work! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there. Are you still needing help with your controllers? Remove the batteries from the controller (leave them out for five minutes this will make them update the drivers for the controllers.) If this has not helped please PM us so we can look into what we can do to help.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!