cancel
Showing results for 
Search instead for 
Did you mean: 

meta quest 2 initial update stuck at 0

csgonoor
Honored Guest

 

i bough a new meta quest 2 and the initial update is stuck at 0%

i tried leaving it overnight and tried factory reset....

please help i dont know what to do

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there! Stuck updates and connection issues are no fun at all! We'll be more than happy to take a look at that with you. Let's see what we can make happen.

 

To get started, unplug your router! Let it fully turn off and chill for a bit (only a minute or two) then plug it back in. Once it starts back up and stabilizes the connection, your headset should reconnect and finish it's update.

 

If that doesn't kickstart everything, go ahead and hard reboot your headset by holding the power button down until the headset restarts.

 

Please, let us know how it goes. We have more tricks up our sleeve to get you up and running if you need 'em!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

hello, thanks for replying

i tried your solutions but no matter what I did it stayed at 0%... so i ended up sideloading the latest update and it worked!

rathjen1
Honored Guest

I can download the meta data but when I open the site it says i need to get a program from microsoft because my present set up will not work but I have tryed several times to get it but to no avail is my desk computer not good engoung computer 

MYRON JAMES RATHJEN

Hey there @rathjen1, we see you are having issues downloading our software. We understand how troublesome this issue can be, but don't worry as we are here to assist you all that we can. Can you please explain what Microsoft program you were trying to download?

 

You can also check out your device compatibility by going to Link Compatibility to verify if your specs are able to run with our software. Hope this information was useful, and hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

cliftonbright
Honored Guest

Unfortunately my quest 2 headset is stuck at 0% on the initial right-out-the-box  update. I have tried all of the prescribed methods of troubleshooting. I even left it charged and solely connected to my Wi-Fi for three days but nothing works.

Hey there, cliftonbright! We don't like to see our users have this kind of issue. We know how crucial it is to get this sorted out. We recommend connecting with our specialized team here. We'll be able to better assist you with getting this resolved. We hope this is helpful to you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!