Hey there, Sara! We see you are having issues with your controller not turning on, we suggest unpairing them with the mobile app.
Then once unpaired, replace the batteries and attempt to repair the controllers to the mobile app. If these issues persist these troubleshooting steps please submit a support ticket here or send us a PM by clicking here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Hope this helped!
look the controller lights won't even turn on how am I supposed to connect the controller if it won't receive power from the battery, from my understanding you guys have had this problem with numerous different people, I saw a post with nearly 60 other people having the same issue with the left controller, my girlfriend got me the oculus as a birthday gift and barely got to use the thing, I expect someone from your customer service to get in touch so we can talk about getting me a replacement.
Hey there, @8gf! Those controller issues are quite discouraging so we'd love to look a bit further into that.
In order to best do so, we'll need to gather some sensitive information. Please feel free to create a Support ticket where we can take a look at some possible warranty options available.