02-20-2023 08:06 AM
We've just recently connected our quest 2 to a fully compatible PC but every time I click start on the game we downloaded it flashes up on the PC then disconnects. It's connected via airlink and the air link is still connected and I can't figure out why the game keeps stopping on loading.
Hope this makes sense.
Any advice greatly received!
02-20-2023 08:20 AM
Heya @jjjones.2023. We know how concerning it can be the game not work when using the Air Link feature. Luckily we are here to assist you the best way we can.
Would you mind telling us if this is happening with just one game or more? Would you also try to repair the desktop app to try and fix this.
1. Go here scroll down to the Quest 2 software and click Download software.
2. Select Repair.
3. Allow the repair process to run, download and install.
4. Launch the Oculus PC app.
We'll also like for you reboot the headset and relaunch the Air Link feature. Please follow these steps to reboot the headset.
Please reach back out and let us know how this helps.
02-20-2023 10:09 AM
What are the specs of your fuily compatible PC? A lot of people run the SteamVR hardware test and assume the results (from 2016) are still valid.
02-21-2023 08:16 AM
Hey again @jjjones.2023. We are just reaching back out to see if you're still having issues with using the PC VR feature. We want to get this fixed right away! We look forward to your update!