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refund request

george.jacko
Honored Guest

hi i refunded my creed rise to glory on wednesday last week and it has been accepted but i haven’t received my money back and i would like my money back as i don’t even have the game in my library anymore, thanks meta.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, we appreciate you reaching out to us! Delayed refund requests can be alarming, and we like to help out and take a look at the account. 

 

 

There's just a few things we need to verify:

 

  • Full name as it appears on your Oculus account
  • Current alias/username as it appears on your Oculus account
  • Email address linked to the account
  • Last four digits of your credit card or PayPal email address on your Oculus account

 

Once we verify this information, we can take a look at your refund status. Refunds do take 5-7 business days to be reflected on your account. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We would be happy to look at your refund status, please let us know if you still need help. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!