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Status: Completed

Fix the 'Crash to Home' bug- Any app (all app) screen turn black, Guardian wall appear and app crash to home. Fix?

Honored Guest
Started happening to me 2 weeks from purchase. Contacted oculus through a ticket, was told to factory reset it, did that still kept crashing then they told me to talk to someone from amazon since thats where i bought it, i ended up returning my quest. Will buy again when they fix this mess.
Honored Guest
To the guy that said he return his Quest bc of this - I never had this problem from may 21st (launch) until august when they patch the big one... NEVER HAD this issue until the patch. IT's not my Quest I am certain. Also - before you say it - FACTORY RESET DO NOT fix this issue! I repeat DO NOT FIX IT. Also, I tried turning OFF Guardian (dev mode) same problem.
This start happening on last big firmware update (8.0) Factory reset it already, I have talked to probably 30 people in various games that has this. Is Oculus not even admitting this is a bug!?!?
Honored Guest
Purchased 23rd of July. I too am having an issue with the black screen, has been happening more frequently over the last couple of weeks and very disconcerting when you are in the middle of a game of beat saber! Also noticed my guardian is off center as well. Even re-centering the screen you need to move almost to the edge of the guardian to be central when playing beat saber. I did redraw the guardian and that didn't seem to help. Will be happy to redo the guardian, but can see by other comments that a factory reset is not going to solve the black screen issue. Would appreciate a genuine effort to solve this problem. Other than this I have to say that I am really loving the Quest.
Honored Guest
This is happening to me right now, i cant acess the libary, friends or the store.
Honored Guest
I am also extremely sick of this bug / issue. It constantly breaks imerssion and or just screws up the game or activity, sometimes beyond repair. 2-8 times an hour of this bs, sometimes more. Gimie a break its even done it once while trying to post this in the web browser ugh!
Honored Guest
Honored Guest
Honored Guest
This happens constantly regardless of the open app
Honored Guest
This happens to me every now and then as well