meta account suspended??

[saraalfahad]

both my instagram and facebook that are connected to my other meta account got suspended for no reason and i can't even sign into my meta account since it doesn't send me a code to my email and i clearly did nothing what do they mean by not following rules this is a legit glitch and i have games on that meta account for my vr i don't even know where to appeal please help I've been using that instagram account since forever 

[jehall3063]

having same problem and they show an Instagram account i don't own was the reason for a bann

[ThePeasKeeper · Accepted solution]

Hey there @saraalfahad @jehall3063!

This forum is only able to provide troubleshooting for Meta Quest related products, meaning you won't be able to find the answer here.

However, if you visit the Instagram Help Centre and the Facebook Help Centre you will find the resources you need to help you get back into your accounts. 

Hope this helps 🙂

[bountyandbliss]

I'm having the same issue have you found a solution?

[MetaQuestSupport]

Hey @bountyandbliss, we understand you have lost access to your Meta Account and we're here to help. Therefore, we request you to send us a private message as it would allow us to look into this in detail and gather all the relevant details.
 

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[saraalfahad]

Okay but it says I have a meta account that doesn’t follow the rules when I didn’t do anything so they go delete all my accounts this meta thing is so dumb even if you pay they just delete your account with no obvious solution