06-02-2017 01:22 AM
06-06-2017 03:05 PM
06-06-2017 03:46 PM
06-06-2017 04:15 PM
06-06-2017 05:53 PM
06-06-2017 06:54 PM
alj333 said:I'm outside the US, so return involves added freight costs and import duties for a replacement.
Decided to lift the front cover and found the problem. Picture attached.
Only the fabric lens surround has been removed, Nothing else.
06-06-2017 07:45 PM
06-06-2017 09:03 PM
alj333 said:
I had tried that before opening with another unit. I have to go back through Amazon and get a refund. Oculus will not support to address outside the US. I still have to pay freight and import duties for a replacement. These cost are high enough to warrant attempted repair , worst case keep this one for spare parts.
Looking to modify to an external cable for the audio and rear leds if there is no way to get spares.
The lens face cover comes off easily with mobile phone tools and a gentle hand.
06-07-2017 09:18 AM
cybereality said:
Please speak with support about getting a replacement. Assuming you are qualified for an RMA (meaning you purchased from Oculus or an authorized retailer) it should be no problem to get a new unit. Thanks.
https://support.oculus.com
06-07-2017 04:30 PM
flibberflops said:
cybereality said:
Please speak with support about getting a replacement. Assuming you are qualified for an RMA (meaning you purchased from Oculus or an authorized retailer) it should be no problem to get a new unit. Thanks.
https://support.oculus.com
So the question still stands... has the design being upgraded, or will my replacement have the same weak audio cable design?