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ShowbizDonkey
ShowbizDonkey
Inspiring
October 16, 2019

Meta Quest Software Releases FAQ

*Last Updated: October 2022

 

Hi everyone - On the past few release note threads, I've noticed that there are some common questions and misconceptions that pop up each time regarding our software release process. I've put together this FAQ to help explain how our rollout process works. If there are additional common questions in the future, I'll add to this post here. Please let us know if you have any feedback or additional questions, and I'll do my best to answer what I can!


(Edit 11/20: Added Q&A about recent software release version numbering alignment.)

 

Oculus Software Releases FAQ


Q: The release notes have been posted, but I have not yet received the latest update. Why not and how do I get it?

A: With each software update, we roll out the release gradually to ensure stability of the software. When release notes are posted, this signals that we have begun rolling out the software update to a percentage of users. Assuming everything looks good as we monitor the rollout progress and initial user feedback, we continue rolling out the software update to a larger percentage of users until it is rolled out to everyone. This typically occurs over the course of a few days. One exception here is the PTC (public test channel). For more information on these PTC programs, check them out here: Rift PTC and Quest PTC.


Q: What is the PTC (public test channel) and how can I opt in?

A: The PTC is a release channel where you can try out and provide feedback on an upcoming software update before it is released to everyone. Again, for more information on these PTC programs and to see how you can opt in, check them out here for more details: Rift PTC and Quest PTC.

Q: How do automatic software updates work on Meta Quest?

A: If there is an available update for your Meta Quest device, it will download the update automatically if the device is on and in sleep mode. If you are currently using your headset or it is fully powered off, it will not download the update during that time. The next time the device is powered on and left in sleep mode, it will download the update. We recommend plugging your device in to ensure that it has enough power to complete the update process. Alternatively, you can use the new manual software update option to search for an available update.

Q: Someone in my region has received the latest software update, but I have not. Why?

A: Rollouts are not determined by region. Rather, we start each rollout with a percentage of our global users and ramp that percentage up over time. Other users in your region receiving an update is not a good signal that the update should be available for you as well, but you can typically expect to receive the update within a few days.

Q: How can I provide feedback or receive support on an issue I’m experiencing with a recent software update?

A: If you are running into an issue for which you need support, please first head to our support center and see if we may have already documented some troubleshooting steps for your particular issue. If that does not answer your question, please use the Contact Us link to open up a ticket with our support team. You can also Submit a Bug Report using the steps outlined here.

Finally, if you simply wish to leave feedback in the form of a feature, functionality, or enhancement request, please head to the Oculus UserVoice channel and send us your idea!

      This topic has been closed for replies.

      34 replies

      Anonymous
      November 19, 2019
      ill have to see if i get update 11 this week on my oculus go 
      Ubedead
      Participant
      November 21, 2019
      cv1 microphone does not work with voice attack software shows as mic muted.Now what?
      ShowbizDonkey
      ShowbizDonkeyAuthor
      Inspiring
      November 21, 2019

      Ubedead said:

      cv1 microphone does not work with voice attack software shows as mic muted.Now what?


      This report is better suited for our customer support team to help troubleshoot. I recommend opening a ticket here: https://support.oculus.com/885981024820727/
        RattyUK1096940
        Inspiring
        November 26, 2019

        Ubedead said:

        cv1 microphone does not work with voice attack software shows as mic muted.Now what?


        Have you checked your Sound Devices Control Panel - V12 added both 'virtual' headphones and microphone - set as Default - resetting default to whichever you use fixes it.  Oculus then 'uses' its device and resets on exit to the set default.
        PC info: AMD Ryzen 9 5900X - Sapphire 7900XTX - 32GB DDR4 4000 - 3 NVMe + 3SATA SSD - Quest 2 & 3
        jmalmsten
        Up and Coming
        December 10, 2019
        So... Uhm... I've been reading that controllerless hand tracking will be on v12 for Quest. Which is supposedly rolling out this week.

        I am still on v11. I still see no trace of environments or most other new features that are supposed to be there. I have read the posts that state the nebulous "will be rolled out in the coming weeks"... I am just curious... When is it a bug and not a delay? Is there a cutoff date when we should be expecting to have all Quests up to date?

        And even if I get v12 in the coming seconds... Does that imply anything about me being able to use the new features? Or is it basically a game of roulette that determines who of the paying customers are worthy? And the rest will simply have to wait until someday, maybe we can use a feature that is being advertised as imminently available but not even an asterix mentioning the potential random-based rollout? 

        And... Is the final environments update needed before v12 and the handtracking it promises? 

        I just want to know if I'm wasting energy expecting to be able to try out new features before... Say... February 2020.
        donkeyhigh
        New Participant
        December 10, 2019
        If the newer versions are released to the public in batches, do you have any idea about the time-frame between each batch? Like, is it a small percentage every 5 minutes, or like a bigger one every 4 hours? I would just like to know in chase it's closer to the latter, so I don't keep checking my Quest for updates every 10 minutes...
        Anonymous
        December 10, 2019
        Manual update checks should bypass the rollout delay, dedicated users should get the update straight away.
        jmalmsten
        Up and Coming
        December 11, 2019

        damnKris said:

        Manual update checks should bypass the rollout delay, dedicated users should get the update straight away.



        Please do define "dedicated users". How does one get elevated from "enthusiastic" to "dedicated" to get access to updates that normally aren't available with "check for updates".
        BenMcLean
        New Participant
        December 12, 2019
        Three important issues of feedback I'd like to bring up:
        1. If the Quest firmware update isn't ready then the PC Oculus app update shouldn't be out either! The two releases have to be synchronized if either one breaks Link!
        2. People need to have a way to downgrade to old versions if the new versions have problems!
        3. This gradual rollout crap is ridiculous. It's software. Just post it or don't.
          strqaz
          Up and Coming
          December 14, 2019
          So I have my Quest and Desktop are both in v12 yet I still don't have the hand-tracking option in the quest under the experimental tab, just the bluetooth connection option. Already rebooted twice and even left the quest turned off for sometime (while plugged in). Is there a step that I missed or a possible bug happened?

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