Forum Discussion

Leucosia95's avatar
Leucosia95
Explorer
5 months ago

Horizon+ perks unavailable

Hey everyone. With Horizon+ subscription you're supposed to get perks included. Such as horizon+ user promotional coupons,  monthly quest cash,  exclusive avatars ect. 

To clear this up there are 4 users in my house hold and a 5th and 6th family member outside of the house that all have the horizon+ subscription. 4 of those subscribers are quest 3 users, 2 are quest 2 users. 

On my quest 3 and my daughters quest 2 we do not have access or even a tab that shows our perks. 

The other users all have a perks section in their horizon plus tab either on app or in their headset store. Ours just simply isn't there. So I'm missing out on a lot of perks I'm paying for by having the subscription on those 2 headsets.... 

I contacted meta support and all I got was we will get back with you. 

Any ideas???

Horizon plus
Meta Quest 2
Meta Quest 3
Perks

23 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    5 months ago

    That is very strange indeed. I have H+ myself and haven't had any problems. Maybe check the settings in your phone app and hit the 3 lines on top right and look at all the details on your subscriptions and make sure that they are active. It must be very frustrating, I hope you get it fixed soon. You all should also get some quest cash in compensation for this. Don't be afraid to ask support for it.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there,

     

    Horizon+ experiences and offerings can vary as we continuously work to bring new features to our community. Not all users will have access to the same features at all times. We appreciate your feedback and encourage you to stay tuned for future updates!

    • Maccyb123's avatar
      Maccyb123
      Expert Trustee
      5 months ago

      Good to know  but the user doesn't seem to have access to H+ content or perks at all. Might there be an issue with the subscription itself ? From the moment I subscribed I had monthly titles to redeem and exclusive perks and deals. Perks seem to be completely missing which makes me wonder if the subscriptions are activated ?  I've never seen a situation where no offers or perks are available.🤔 By the way H+ is an absolutely brilliant deal, so much so I've just changed from monthly to yearly ! Great job Meta !!😁

      • Leucosia95's avatar
        Leucosia95
        Explorer
        3 months ago

        I have been consistently in communication with them since this post. And still. Its not fixed. Now not only do i not have access to the perks i also dont have access to the new indie catalog 😐. AND i did a year subscription for my daughter on her headset. Same exact issues.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi Maccyb123,

     

    Thank you for your amazing input on this topic, as well has your help towards your peer! We're happy to hear you are enjoying Horizon + and we hope to maintain this positive experience for you.

     

    Additionally, Leucosia95, if you are not able to access any of the perks themselves rather than the tab, please don't hesitate to reach out to us privately, we'd love to investigate this further and get you back on track in the Metaverse:

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Have a lovely day!

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    2 months ago

    I haven't looked at my Avatar for ages, can't even remember what it looks like apart from the tiny circle pic on my app.........I never dressed it up either.  I hope he's not wandering around just wearing underpants 😂😂😂😂😂

    • Choleni's avatar
      Choleni
      MVP
      2 months ago

      Don't worry, I've just looked.......you are not naked😂😂😂