Quest 2 Oculus button not bringing up the menu

Hey there, Helen7944. We see you're having some trouble using your menu button. Since you've already restarted your device with no improvement then we would like to advise you attempt a factory reset.

To perform a factory reset using the headset:

1. Turn off your headset.
2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please note a factory reset will remove all data from your device, if you have Cloud Backups turned on all your games save files will not be lost as long as you are signed into your account properly.

Hey there, Helen7944. We wanted to jump in and check in on you and see if you were still having trouble with your oculus button. We look forward to hearing an update from you soon!

Hello, are you still having issues resetting your headset? We'd love to help! Please let us know if you have already attempted any additional troubleshooting steps already. 

Hi I had that same issue thinking the button was broken. Turns out this button was enabled which is strange since I don't mess with the settings. Once I disables it it started working 

 Hi I had that same issue thinking the button was broken. Turns out this setting of the button was enabled which is strange since I don't mess with the settings. Once I disables it it started working. This was my solution 

Hi there bingo_052,

We came across your post and would love to assist in getting your controllers working with your headset again.

If you are stuck trying to pair your controllers to your headset try the following:

1. Power on and put on your headset.
2. In the headset, either an animation will ask you to remove the pull tabs from your controllers, or a message will tell you that the headset can't locate your controllers.
3. Put down the headset and wait for five to ten minutes.
4. Put the headset back on. You should see instructions on how to use gaze functionality in the headset.
5. Follow the on-screen instructions to pair your controllers to your headset.
6. Once the controllers are paired to the headset, follow the on-screen instructions to complete the rest of the setup process. 

It may also be a good idea to force your headset to update to the current version of software available to it, incase there are any issues with the installation of any previous updates.

You can do this by visiting the Software Update Tool, then all you have to do is select your device and follow the on screen instructions.

If you are still having issues please send us a private message, so we can look into this further with you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hey there,

We just wanted to reach out to make sure you don't need any further assistance or if your issue's been resolved?

Hope to hear back from you!