Skip to main content
Skinneymeeen
New Participant
Dec 3, 2024 11:32 AM UTC
Question

Video Playback Issue on Meta Quest 3 Browser

I've been experiencing consistent issues with video playback on my Meta Quest 3 browser since November 2024. Regardless of the platform (YouTube, Netflix, etc.), the video freezes while the audio continues playing normally. I've ruled out network problems as YouTube VR works without any issues.


I've already performed a factory reset and updated the headset using a PC, but the problem persists. I suspect it might be a browser-specific bug or a compatibility issue with a recent system update.


Has anyone else encountered similar problems? Any suggestions on potential workarounds or troubleshooting steps would be very helpful.

 

    11 replies

    llljjjhhh
    New Participant
    Dec 4, 2024 6:07 PM UTC

    same problem after update on December, I think it must be browser bug. The browser cannot play any video.

      llljjjhhh
      New Participant
      Dec 4, 2024 6:37 PM UTC

      I use sony earphones, when I am not wearing headphones, the browser can play the videos, but once I connect to the earphones, the browser lag

        TenzoMeijima
        New Participant
        Jun 4, 2025 2:00 AM UTC

        Wow. That was my problem then. I was using my Sony 1000MX2s, which have always worked, but they need a charge, so I tried using my 1000MX4s and then the videos started having that issue. When I disconnected, the YT video started playing again. Thank you so so much for that suggestion. Thought hadn't even crossed my mind. 

        SkinneymeeenAuthor
        New Participant
        Dec 9, 2024 7:27 AM UTC

        We have found a way to reproduce this problem.
        It appears that the video cannot be played when using Bluetooth earphones, and the video can be played if the unit's speaker is used.

          TenzoMeijima
          New Participant
          Jun 4, 2025 2:02 AM UTC

          It seems like it's newer BT headphones, maybe with BT5 or something? Because 2 pair of my older Sony's work, but not my newer ones. Smh

          SkinneymeeenAuthor
          New Participant
          Jan 6, 2025 5:11 AM UTC

          This event has been resolved with the v72 update

            vrjumper2025
            New Participant
            Feb 19, 2025 4:24 PM UTC

            Just bought the 3S and only played Netflix once, then kept looping the red circle; no image shows?

            Does anyone know how to fix it, please?

            Moe862362
            New Participant
            Apr 27, 2025 8:08 PM UTC

            I am having the same issue. Any idea how to fix it?

            TenzoMeijima
            New Participant
            Jun 4, 2025 2:03 AM UTC

            Seems to be an issue with certain BT headphones. 

            TenzoMeijima
            New Participant
            Jun 4, 2025 1:52 AM UTC

            I'm having the same problem, as of yesterday. Online videos, like on Youtube, just aren't loading anymore. Vid plays for half a sec, then just audio. I've tried it with my VPN on and off. I've reset the Oculus and have cleared cash. Nothing has worked 

            GrunnKTB
            New Participant
            Jul 22, 2025 9:07 PM UTC

            Had this problem since earlier this year and yes i use a Sony WH-1000XM3.  Tried Netflix in the browser and it works well without the sony connected. 

            Tried using my  Skullcandy Riff headphone and streaming netflix in the browser works fine. 

            Terms & ConditionsAccessibility statement