How Do I Get Developer Support?
The forums are a great resource if you have a general question or want to get guidance from another developer in the community. However, if you’re looking for direct support from Meta or you believe you’ve run into a bug, our Developer Support team is ready to assist you.
We’ve listed some of the most common problems below, with links to get you to the right team the first time.
For account-related issues (e.g., I lost access to my account, I am unable to sign in, or I need to reset my password) and hardware issues (e.g., my Quest device stopped working), reach out to the Customer Support team.
For help with debugging via technical support, requesting escalation on a payment issue you submitted previously, or other non-technical questions, visit our Support Center, where you can find answers to common problems or submit a request for direct assistance.
You can expect an initial reply to your ticket in the Support Center within 24 business hours. Our team is available Monday to Friday, 8am–5pm PT. If requests are submitted after 5pm PT on Friday, the team will respond when they’re back online on Monday.
For issues related to payouts, payments, taxes, or monetization onboarding, you can submit help requests directly to the Payment Operations team via the Payment Support Form. Note: You will need to have linked your Facebook account to your developer account in order to ensure smooth processing of your issue.
If you aren’t sure if your issue should be a forum post or support ticket, feel free to post it in Questions & Discussions and we’ll connect you with the right resources.
Developer Support is also available on social platforms with these handles:
Reddit: u/MetaHorizonSupport
For general bug reporting (e.g., you believe to have encountered a product bug not specific to your development work and do not expect a response), you can submit in-headset or on the Meta Horizon Mobile App by following the instructions here.
Provide detailed reports so our team will be able to provide more prompt support:
- Attach relevant screenshots and other evidence.
- Describe the issue in great detail including what happened, what you expected to happen, reproduction steps, and any error messages you may have received.
- Avoid bundling multiple bugs into one submission.
- Note: Bugs reported in-headset or using the Meta Horizon Mobile App will go directly to internal product and QA teams for review and action, rather than to our Developer Support team. There is no guarantee that a response will be given, but the feedback is valuable.
