My Ray Ban displays constantly connect and disconnect from Bluetooth. I have tried to factory reset, turn on and off, unpair and repair and nothing helps. Then why I try to contact support it shows no devices on my account. I have tried using the serial number and then get told that the serial number can’t be verified. Anyone else running into any of these issues and how did you get support?
Hello Whitefrodude,
We noticed your post about the trouble you’ve been having with your Meta Ray-Ban displays disconnecting from Bluetooth, and we completely understand how frustrating that must feel. Technology is meant to make life easier, so when it doesn’t work the way it should, it can really get in the way.
Our Support Team would love to help you get this sorted quickly. To make things easier, you don’t even need to log in to reach us. Here’s a simple step-by-step guide:
We’ll be ready to look into this and help you get back to enjoying your glasses without interruptions. We look forward to hearing from you soon!
Thank you. I have sent an email and look forward to hearing back.
Thanks for checking on that! From what we’ve seen, you usually won’t be asked for a serial number unless you’re already signed in on the browser. Since you mentioned you weren’t signed in, that explains why it didn’t come up.
If you’re currently signed in, try signing out, or open a different browser (or even a private/incognito window). That way, you should be able to follow the steps again and get connected with one of our agents without being prompted for the product’s serial number.
Any other questions please let us know.
