Forum Discussion

ChrisLGBTQ's avatar
2 months ago

Meta Ray-Ban Display issue

So I have noticed after close to a week of day to day use that the glasses will go to sleep and when I double tap my thumb to middle finger they will chim and work but if I am listening to music it will pause and glasses will go to sleep only way to fix it to turn off band and glasses off and back on and off still doing it i unpair them both and pair again help me please 

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi ChrisLGBTQ,

    Congratulations on purchasing your new Meta Ray-Ban Displays, we hope you are enjoying your experience so far! If you double tap your middle finger on your thumb it will wake or sleep your glasses, this feature has been provided to save battery when glasses are not in use. If you find you are having any other issues with your Meta Ray-Ban Displays please just let us know and we will be happy to help, we are here to support you 24/7. 

  • So sometimes when I'm wearing my display smart glasses and listening to music, it will pause it on its own and almost disconnect from my phone. And then when I go to double tap to wake the glasses it'll reconnect and then I can start playing the music again but it will do it again. The only way I can fix it is unpairing them and repairing them back to my phone. What can I do to fix this? I'm asking for your help now

    • SnoopyDoggy69's avatar
      SnoopyDoggy69
      Protege

      Are you sure that you are not accidentally pausing your playback by touching the temple or double tapping your middle finger?

      What do you mean by "almost disconnected"? I don't get that...

      The chirping might be indeed the "Bluetooth reconnect signal". That happens to me when I am listening to music and then open Instagram. The music stops and the Instagramsounds from the reels are starting.

      Maybe you could have too many Bluetooth devices connected to your phone. When mine is paired with watch and glasses and car, my phone sometimes disconnects randomly one... But that's my phone not the glasses...

      Hope I was able to help;)

      • SnoopyDoggy69's avatar
        SnoopyDoggy69
        Protege

        P.S.: maybe check the app for energy saving options and disable them?