Forum Discussion

MoonstoneWolf7's avatar
MoonstoneWolf7
Heroic Explorer
1 year ago
Solved

More Rayban Issues

I got the V9 update but why did you remove the female voice?  I would think in the United States with discrimination laws on everything you would ensure that we had the female voice.  As an old woman I feel more comfortable listening to a female voice.  So what gives?  And I wish there was a simple way to record what I'm seeing and hearing to better troubleshoot because Once I ask Meta to record, Meta doesn't respond until I stop recording.  And Screen Record on phone doesn't pick up any external sounds.  I need help with this.  

  • MetaStoreHelp's avatar
    MetaStoreHelp
    1 year ago

    Hi MoonstoneWolf7

     

    Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

     

    1. Open the Meta View app on your phone.
    2. Tap Settings in the bottom right.
    3. Tap Voice commands.
    4. Tap Language and voice.
    5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


    Please let us know if these options work for you. We look forward to hearing from you. 

     

    If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

5 Replies

    • MoonstoneWolf7's avatar
      MoonstoneWolf7
      Heroic Explorer

      So great, you send me to a link that is not working.  You sell these glasses.  Why can't you provide some support.  

    • MoonstoneWolf7's avatar
      MoonstoneWolf7
      Heroic Explorer

      Duh Moment trauma.  I forgot to click save and choosing a voice.  Thanks for your patience with me.  

  • Why are you tagging these as Rayban Stories?  My glasses are the new Skyler brand that came out a few months ago.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi MoonstoneWolf7

       

      Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

       

      1. Open the Meta View app on your phone.
      2. Tap Settings in the bottom right.
      3. Tap Voice commands.
      4. Tap Language and voice.
      5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


      Please let us know if these options work for you. We look forward to hearing from you. 

       

      If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear from you soon!