Forum Discussion

Timmmmmmy8784's avatar
Timmmmmmy8784
Honored Guest
2 months ago

Ray ban meta audio out of sync with video

Hello, I just purchased the gen 2 Ray bans and when recording videos longer than a minute, the audio gets out of sync with the video. The longer you record the more it goes out of sync. 

if done all the resets and deleted everything and still problems. I even tried on another pair and had the same issues. Anyone else experiencing this?  It’s very frustrating and don’t know if it’s software or hardware. 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    We understand you are encountering audio syncing issues issues with your Ray-Ban. We appreciate the multiple troubleshooting steps you have already exhausted and for us to further investigate, we'd like to encourage you to reach out to us via private messages:

     

    Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!