Forum Discussion

LingyuJi's avatar
LingyuJi
Honored Guest
22 days ago

Ray-Ban Meta glasses battery drains fast, serial number not recognized

Hi Meta team,

I’m experiencing a serious battery degradation issue with my Ray-Ban Meta smart glasses.

The glasses were purchased from an authorized third-party optical retailer (LensCrafters). After about a year of normal use, the battery now drains abnormally fast and the smart features are no longer usable.

I’ve tried all official support channels, but I’m stuck in an automated loop:
- When selecting Ray-Ban Meta glasses -> battery issue, I’m required to enter a serial number
- The serial number is not recognized by the Meta Store system (likely due to third-party purchase)
- Selecting “third-party retailer” redirects me to Ray-Ban, which does not handle smart battery or AI hardware issues
- I’m unable to create a support case or receive any support emails

I do have:
- The physical device
- The serial number (on the glasses)
- Original proof of purchase

I’m requesting assistance from a Meta moderator or support representative to help manually create a support case or advise on next steps for warranty or replacement evaluation.

Thank you for your help.

battery
serial number

3 Replies

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Heroic Explorer
    20 days ago

    I can't help you with that issue directly but usually batteries are warrantyed only on year. I don't want to destroy your illusions but I don't think you will get a replacement. 

    The thing with the serial number is unusual. Even though the glasses are sold through a third party the number should be recognized. 

    Try to copy the number from the app (device info) or to get support via the Meta AI-App directly. 

    Hope that helps you to resolve your issue.