Access Direct Support Through the Developer Support Portal
Note: Meta Horizon Worlds support is only offered to Meta Horizon Creator Program (MHCP) members. Interested in receiving direct technical/non-technical support for Horizon Worlds? Learn more about the program here!
As part of the recent migration to the Developer Dashboard, we’re excited to share that MHCP creators will now access direct support through the Developer Support Portal. This move streamlines support channels to serve you more efficiently and effectively. Note: This update is for direct product/program support only, bug reports should continue to be submitted using Feedback Hub.
To access the new portal, use the existing Creator Support Center and “Submit a request”, or use the Developer Dashboard and “See help” to get direct support whenever you need. This is a new entry point that allows you to get the same quality and speed of support for both technical and non-technical issues that you’ve become accustomed to.
To create and manage cases from the Developer Dashboard, click the Help button in the top nav, then “Contact Us”, or Click “Team” in the left nav, then “Contact Us”.
To create a new case:
- Click on “New”
- Fill out the required fields in the intake form and submit the case
- Respond to/update your case by replying within the Developer Support Portal or to case email notifications
Once the case is resolved, you’ll receive an email to fill out a satisfaction survey. Please fill this out to let us know how to improve our support services.
As part of this change, the creator programs support email (creatorprograms@meta.com) will no longer be used for support purposes. Going forward, the only way to access support will be via the Developer Support Portal.
