Account purchase restriction

Hello Meta Support Team,

I'm experiencing an issue with my Meta account and I would really appreciate some assistance.

Whenever I try to purchase a game through the Meta Quest Store website on my PC, I receive the following error message:

"We noticed something unusual and, for your security, this request couldn't be completed. Please appeal so your case can be reviewed."

I have successfully made purchases with this account in the past without any issues.

When I attempt to make a purchase, my bank sends me a payment authentication notification. I approve the transaction through my banking app, but immediately afterwards, the same security restriction message appears again.

The main problem is that:

• I have not received any email from Meta regarding this restriction.

• I have not received any notification explaining what is wrong with my account.

• I have not been asked to provide any documents or complete any identity verification.

• There is no appeal button or appeal form available on my account.

• I can still access my account, view my previous purchases and manage my payment methods normally.

There is also another issue: Meta regularly asks me to identify or verify a Meta Quest headset associated with my account. However, I do not own a Meta Quest headset. I use a Sony PlayStation VR2 connected to my PC through the official PC adapter and SteamVR.