Account recovery using parental controls
Hello Meta Support Team,
I am contacting you as the mother of Yaman Pesen, who is 10 years old and uses a Meta Quest 2.
Child’s name: Yaman Pesen
Child’s Meta account email: yamanpesen@gmail.com
Parent’s name: Mine Kırelli
Parent’s Meta account email: minekirelli@gmail.com
My son’s Meta account was permanently disabled on June 6, 2026, because we missed the age verification deadline.
However, when we attempt to access his account, Meta displays a message stating that his account and associated applications are scheduled to be deleted on December 5, 2027.
Since the account data has not yet reached its scheduled deletion date, we kindly ask whether the account can be manually reviewed and restored before that date.
We understand that children aged 10–12 must use a parent-managed account, and I have already created my own Meta account to arrange parental supervision.
My son’s account contains purchased games, including:
- I Am Cat
- Job Simulator
- Titanic: A Space Between
Our primary request is to restore his existing Meta account and preserve all purchased games and associated content.
If restoring the account is not possible, please investigate whether the existing purchases can be transferred or restored to a new parent-managed child account, or whether another resolution, including refunds, is available.
We are willing to provide proof of purchase, parental identity verification, and screenshots confirming the scheduled deletion date.
Please escalate this case to the appropriate account recovery team for manual review.
Thank you for your assistance.
Kind regards,
Mine Kırelli
minekirelli@gmail.com