Participant

Question

App referrals option missing since update to new meta horizon app on android

33 replies
8110 views

The option to share a referral link for a purchased game within the app is missing from the menu? I’m guessing this is an account issue with meta themselves????

Thanks

MetaMetalMonke

Participant

Hey there,

Welcome to the community forums thank you for posting.

Have you tried uninstalling and reinstalling the app? (apologies for the basic question but just doublechecking)

I would also suggest submitting a bug report, you can view the steps on how to do so below:

Report a problem on Meta Quest.

In the meantime to refer an app to a friend you can click on said game in the store you want to refer to someone, next to the launch or purchase bar there are 3 stacked buttons.

T

TeenageGrandadAuthor

Participant

Thanks for the reply. I have tried reinstalling the app but no change.

"In the meantime to refer an app to a friend you can click on said game in the store you want to refer to someone, next to the launch or purchase bar there are 3 stacked buttons."

Yeah...so that's missing as well. I just have share and flag this app. The share is just a link to the game in the store. There is no app referrals! It's almost like Meta have removed it as a feature.

LordArceus

Honored Contributor

Hey there, TeenageGrandad! Stepping in for MetaMetalMonke 🐒

Are you able to share a screenshot of what you are seeing on the app and the headset when trying to find the referral options? This will help a lot 🙂

T

TeenageGrandadAuthor

Participant

Thanks for the reply. As you can see there is no option under referrals within the referrals app settings on my phone. Just referrals for headset which incidentally a friend just bought a 3s yesterday using my referral link and that doesn't seem to work either! Also you can see Pistol Whip on the store on my phone has no option for app referral and walkabout mini golf from within the headset also has no app referral optipn. It's the same for all apps that I own. I can share a link to the app in the store, purchase it as gift or flag an issue but there is no app referral option. It's completely removed. 😞

MetaStoreHelp

Community Manager

Hey there TeenageGrandad, thank you for your post!

We understand that you are unable to see the referrals tab on your App, just for us to have a further look into this for you would you be able to send us a quick private message there?

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

LordArceus

Honored Contributor

Hey guys! 👋 TeenageGrandad kitykitybangbang

I'm going to keep an eye on the situation to see if there are anymore reports of the referral option missing 👀 if so, I may need to jump back into this thread to collect some further details from you both. Will keep you update 🙂

T

TeenageGrandadAuthor

Participant

Hi,

That would be great if you could get a solution. I sent a private chat to Meta support as requested above and they said it's part of the T&Cs that it's not available to everyone so tough.

Thanks

T

TheHiddenMask

New Participant

Exactly the same problem here. Have you been able to fix it?

LordArceus

Honored Contributor

Hey guys, TheHiddenMask, TeenageGrandad, and kitykitybangbang! 👋

To allow me to forward this on to the tech overlords, please confirm the following details:

Quest Model:

Software Version Meta Quest Mobile App:

Software Version Meta Quest Headset:

Runtime Version:

When I have your details then I'll be able to get this raised and the engineers can look into things further 👀

K

kitykitybangbang

Participant

Hello,

I have the Quest 3 512

App is 287.3

Software and runtime are both latest. (69)

LordArceus

Honored Contributor

Thanks for providing these! 🌟

Would you be able to provide the full version numbers for the app, software and runtime versions please?

As there are multiple versions of v69 and 287.3 it helps give the engineers more accurate and actionable information.

For example, a full app version number would look like this: 287.3.0.30.109

A full headset version number would look like: 71.0.0.278.522.650679316

A full runtime version would look like: 71.0.0.249.522.649644997

Yours will look different of course as you are on v69, these are just examples I had at hand.

Thanks again for your help by providing these details 🙂

K

kitykitybangbang

Participant

Thank you!

T

TeenageGrandadAuthor

Participant

Hi,

Here are my details as requested:

Quest Model: Meta Quest 3 128Gb

Meta Quest Mobile App: 287.3.0.33.109

Headset Software Version: 69.0.0.576.352.641228209

Headset Runtime Version: 69.0.0.570.355.641203395

Headset OS Version:

SQ3A.220605.009.A1

Many thanks.

LordArceus

Honored Contributor

Hey, TeenageGrandad, TheHiddenMask, and TheHiddenMask 👋

Thanks for providing those details! This helps a bunch 🌟

I've forwarded them on to the tech overlords and I'll let you know when I have an update. Thanks again! 🛠

LordArceus

Honored Contributor

Hi guys 👋

I've heard back from the engineers and they haven't identified any issues with app referrals 🛠

If you no longer have access to referrals then you wouldn't currently be eligible for referrals. If you'd like further information regarding referrals, please reach out to Meta Quest Support for help 🙂

Wish I could provide better news for you guys but I hope that helps explain things.

C

ChristyMDC

New Participant

No. Why dont you tell everyone on this thread what the exact criteria are to be eligible for app referrals. Nevermind the smiley emojis. Lets have the exact eligibility criteria for app referrals posted here.

K

Kennynicks

New Participant

How is this acceptable?
I have the same issue as all the other users. I have no option to send referral links to my friends.

So basically a bunch of people are experiencing the same bug and you are telling us, that you did not find anything and therefore it's our problem?
Thank you

C

ChristyMDC

New Participant

Its not acceptable at all. Its an absolute joke to exclude certain accounts from app referrals. We've spent well over 2000 euro on headsets and games and my son is excluded. We got the same guff response. Basically you're just excluded because thats how it is. No reason given. Whatever the criteria for exclusion is it must be something that would make Meta look bad. A very poor way to treat customers.

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