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MDJSunstar
New Participant
November 14, 2025
Question

Can’t access game bought

My son requested Gorilla Tag Storm Master, I followed the link and bought this, I have the receipt and can see this in my purchases but my son does not have access to this and I can’t gift this to him. Really confused

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 14, 2025

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Having issues with requested add-ons not being sent to the requested account can be far from ideal, we would love to provide you with the support needed so those add-ons you sent to your child's account can be used and they can continue having a pleasant time in the Metaverse! We need you to reach out to us privately so we can gather some basic information to take a look at what troubleshooting steps would suit you. Please select our name to get to our profile page, or click here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

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