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SandfordOnAQues
Inspiring
August 16, 2026
Solved

Can't access shared app after subscription end

  • August 16, 2026
  • 9 replies
  • 158 views

I am secondary user on Quest 3. I played games with Horizon+ subscription trial which I have now ended. Primary account holder has now purchased 2 of the games I played when I had Horizon+ subscription. App sharing is turned on. I cannot install these new shared apps; it offers me option of renewing Horizon+ subscription or buying in store. I just want to install app which primary user has purchased and shared.

I have confirmed primary user has newly purchased games in library. (Crisis Brigade 2 Reloaded, and Dungeons of Eternity. Both are reported as fully supporting app sharing)

I've tried logging in as primary user, turning app sharing off, restarting headset, log back in as primary user and turning app sharing back on. Still doesn't work.

Internet suggests filtering for shared apps when trying to install but there is no such drop down in app library screen these days.

Tried online bot support but hit a brick wall. Tried personalised support but it kicks me out because I don't have a device attached to my account (I'm secondary user, my wife has primary account).

Any ideas anyone?

Best answer by SandfordOnAQues

Thanks for suggestions everyone. I appreciate your prompt and thoughtful responses.

I logged on to Meta support using my wife's account to try and pursue a solution that way. I put the headset on to double check that the OS really was up to date (yes) and to remind myself of the exact phrasing of the  message I was getting. Wouldn't you know it - everything worked fine. Clicked on the apps and they installed without any hesitation. Even better, they appear to have retained the progress I had made when playing using my trial subscription.

Cheers.

9 replies

Choleni
Choleni
Honored Contributor
August 16, 2026

Hi HerculesIronworks​ 🙂

Talk to support using your wife's account and explain your situation.

This issue happens sometimes after playing a demo, or in your case the free subscription trial.

Support via email, chat or WhatsApp

    Maccyb123
    Honored Contributor
    August 16, 2026

    I think the answer is in your own comment. Contact support using your wife's primary account or ask her to do it. 

      steve40
      steve40
      Honored Contributor
      August 16, 2026

      You need to download/install the games on the Primary account first, before they can be shared with the secondary account. If that still doesn't work, contact support chat using the link Choleni provided.

        Choleni
        Choleni
        Honored Contributor
        August 17, 2026

        Actually, it's not neccassary to download a game on the main account first. 🤔

        My secondary account has access and can download/install every game of the main account's library  - regardless if it is installed on that account or not. 

         

          steve40
          steve40
          Honored Contributor
          August 17, 2026

          Oh, yeah, unless it's a child account.

            SandfordOnAQuesAuthorAnswer
            Inspiring
            August 17, 2026

            Thanks for suggestions everyone. I appreciate your prompt and thoughtful responses.

            I logged on to Meta support using my wife's account to try and pursue a solution that way. I put the headset on to double check that the OS really was up to date (yes) and to remind myself of the exact phrasing of the  message I was getting. Wouldn't you know it - everything worked fine. Clicked on the apps and they installed without any hesitation. Even better, they appear to have retained the progress I had made when playing using my trial subscription.

            Cheers.

              Maccyb123
              Honored Contributor
              August 17, 2026

              Glad you got it fixed! 👍👍 

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