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Jacob2000
New Participant
December 28, 2025
Solved

Can't access Worlds

I recently got a 3S for Christmas and when I tried to access Worlds through the device it wouldn't let me saying it's unavailable. Then I tried it on the mobile app and it said that my account is restricted for violating several rules. It told me to check my email and there was none. I checked my account standing and it says that it is perfectly fine. I talked to the little AI helper but it's telling me to do things that are literally impossible like submitting an appeal when there is no option to do so. I can't find anywhere to talk to a real person at meta to fix this as I can only assume that this is a bug because I didn't magically violate several rules on VR before even having VR.

    Jacob2000Answer
    New Participant
    December 29, 2025

    Okay so I talked to support and the problem was that I needed to disconnect my facebook account from my meta account and that fixed it. You'll have to restart your headset in order to get worlds on it after that.

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    12 replies

    Choleni
    Choleni
    Honored Contributor
    December 28, 2025

    Hi Jacob2000​ 🙂

    I don't know, where in the world you are located, but Horizon worlds might be not available in your country.

    View supported countries for Worlds in Meta Horizon

    If you are not in one of those countries Worlds is not available to you.... unless you use vpn.

    About the restriction talk to support via rmail, chat or WhatsApp HERE

    Jacob2000Author
    New Participant
    December 28, 2025

    Thank you I am located in Canada which according to that list should be supported. I am also not using a VPN. I have contacted support and still waiting for a solution.

      Majjikk
      New Participant
      December 28, 2025

      I have the identical issue. I have been searching for a solution since Christmas Eve

       

      Choleni
      Choleni
      Honored Contributor
      December 28, 2025

      Hi Majjikk​ 🙂

      Are you in one of the supported countries?

      I provided the link in my first post.

        steve40
        steve40
        Honored Contributor
        December 28, 2025

        A few people in supported countries (such as UK) reported not having access to Worlds. I suspect it could be due to VPN use. Also, if they get account violations, it could be due to the VPN use, which is technically violating the Meta/Facebook community guidelines. Facebook seems to be enforcing this rule quite strictly more and more in some countries, like China.

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