Can't join multiplayer games.

Hi there,

Thanks for bringing this to our attention. We understand that your son has been experiencing issues with playing multiplayer games like Gorilla Tag and Grab, and we appreciate that you've tried a bunch of troubleshooting steps already. We'd love to take on from here!

In order to fix this, try switching between Wi-Fi and mobile data, or if you've connected to the network before, try forgetting the network and reconnecting. Make sure there are no other devices or objects interfering with the Wi-Fi signal. You can also try temporarily disabling any firewall or antivirus software that might be interfering with the connection. 

If you think that this issue is only with those specific games:

• Restart the game or app: Sometimes, the issue might be specific to the game or app you're trying to join.
• Check for updates: Ensure the game or app is updated to the latest version.

If your issue still persists, we would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

We hope to get your son sorted with his gameplay soon!