Cannot find game I purchased for Child

Hi jeffy_woods_the_killer!

Thank you so much for sharing your experience and for bringing this issue to our attention. We totally get it, we've all been there!  We imagine your son was excited to get a new game and jump into a new adventure. We're sure he must have been a bit disappointed when you realized you were charged for a game that wasn't even in his library. We know this isn't the experience you were expecting, nor is it the experience we want our users to have. We're here to help and happy to work with you to get this issue fixed as quickly as we can.

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We hope to hear from you soon! Until then take care!

Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!