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Jorgethevanguard
New Participant
September 16, 2025
Question

Cant buy any games

I can download free games but when I try to purchase one, it says "feature not available to you" please help me

    8 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 16, 2025

    Hi @Jorgethevanguard , 

    Has this issue only started happening for you? Could you please confirm that your payment details are up to date and let us know and we can look into this further for you. 

     

    Thanks!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    JorgethevanguardAuthor
    New Participant
    September 16, 2025

    I was unable to add any payment methods such as my debit card, but I was able to add Quest Cash through a Quest gift card. However when I try to buy the game it still says the feature is unavailable to me.

    Edgarjgs
    New Participant
    December 22, 2025

    Same here, it’s annoying. You would think that at the third generation of this device there wouldn’t be issues like this but you would be wrong. I’m thinking about just returning this to the store and seeing about getting a refund on the quest cash. 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 17, 2025

      Hi @Jorgethevanguard, 

      Thanks for clarifying that, could I ask you to please add your payment method on the Meta Horizon mobile app if you haven't done so already. If this still isn't working you can try adding it on the website or on the headset itself. 

      Let us know if this works for you!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      JorgethevanguardAuthor
      New Participant
      September 17, 2025

      I am unable to add payment methods through the headset, mobile, or web. It says its not working. I do have enough quest credits to cover my purchase because I bought a gift card. However Im still having the initial problem I described. 

       

      Bristolben123
      New Participant
      September 26, 2025

      I have had the same problem as you and now I have £50 meta cash that I cant spend and all meta say is we are looing in to this but nothing gets done. I have sent countless emails to them and the same reply like its just AI getting back to me. I have only had it for a week and I have been saving up for it for the last year wish I didn't bother now to be honest as I cant play any of the games I bought it for.

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