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pretendmelanie711
New Participant
July 17, 2025
Question

Cardboard Hero

Gorilla Tag Cardboard Hero Bundle not showing up!


Hi, I just purchased a new Quest 3s from Amazon to get the exclusive Gorilla Tag Cardboard Hero Bundle. (I copied the offer below.) The bundle is not showing up in game, nor did I receive any email/msg/notification regarding it like it states below. I’ve tried a factory reset as well, as that is what others recommended on Reddit, to no avail. I’ve checked the available bundles in the store and it does not appear there either. Is this a scam? Please help!


“Gorilla Tag Offer: Offer valid July 8, 2025 (12:00 am PST) – September 30, 2025 (11:59 pm PST), with the purchase of a new Meta Quest 3S (128GB only) (“Qualifying Product”) at www.amazon.com only, while supplies last. Meta account required ("Account") . To receive offer item, Qualifying Product must be first activated between July 8, 2025 (12:00 am PST) – September 30, 2025 (11:59 pm PST) (“Activation”). Upon Activation, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the offer item from the Meta Horizon Store. There are no redemption codes in connection with this Offer. Offer item must be redeemed by September 30, 2025 (11:59 pm PST).“

6 replies

Choleni
Choleni
Honored Contributor
July 17, 2025

Hi pretendmelanie711​ 🙂

Look here how to redeem it.

How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

If this doesn't work, contact support via email, chat or whatsapp here:

Get support | Meta Store

Alternatively, you can send a PM @MetaQuestSupport

Click on their name, then click the "message" button.

pretendmelanie711Author
New Participant
July 17, 2025

We've tried everything. My husband has spent hours on chat with Meta with no resolution. I only purchased a second headset because my son wanted this skin.

MetaStoreHelp
MetaStoreHelp
Community Manager
July 17, 2025

Hello @pretendmelanie711,

Thank you for sharing your issues with the Amazon Exclusive Content Bundle, we understand you are having difficulty redeeming this content.

Please note, this offer is for Quest 3S (128 GB) only and cannot be combined with the Batman Arkham Shadow promotion.

Please ensure you have checked the Meta Horizon app settings - promotions to view any available promotions on your account.

To enable us to gain account specific information, please reach out via PM or open a ticket with Meta Store Support.

Please click on our name to access our profile page. 
Once there, select 'Send a message' to privately message us. 
Please note that you must be signed in to the community before sending a private message.

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
michaelgraham
New Participant
December 5, 2025

so i hope this isnt true because i just bought this Gorilla Tag bundle on Amazon Nov 28 Black Friday.  If this is an Amazon exclusive, and you have to claim it by Sept 30th, then why is Amazon advertising and selling this bundle after Sept 30th?  It is still advertised and available to buy on Amazon right now (Dec 05/25) !!

MetaStoreHelp
MetaStoreHelp
Community Manager
December 5, 2025

Hey michaelgraham 

 

Nothing to worry about.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thanks

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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