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SilentSam
New Participant
September 4, 2025
Solved

Coupon Price Not Applied

I just picked up SimplePlanes VR and noticed something weird. The checkout showed $6.99 with the TAKE30 coupon applied, but I ended up getting charged $9.99.

Did anyone else have this happen?

SilentSamAnswer
New Participant
September 11, 2025

I reached out to Meta Support, and they refunded me promptly. So the issue is resolved, but I’d still suggest taking a screenshot at checkout and double-checking your receipt, just in case.

 

Thank you for the help offered!

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5 replies

Choleni
Choleni
Honored Contributor
September 4, 2025

Hi Silent___Sam​ 🙂

I guess, you waited too long to buy😉

The code TAKE30 is no longer valid.

The "End of Summer" offers for which the code could be redeemed ended on September 1st.

SilentSamAuthor
New Participant
September 11, 2025

The coupon was valid at the time, but I still got charged $9.99.

MetaStoreHelp
MetaStoreHelp
Community Manager
September 4, 2025

Hi Silent___Sam!

 

We see that you had some trouble applying your discount. We know it's disappointing when you expect to save money, but then you end up paying more than you thought you would. Don't worry! We're always here to help, so please know that we'll be more than happy to check your account and see why the discount wasn't applied. 

 

Just so you know, the discount was only valid from  August 28th to September 1st. During this period, you were able to enjoy a 30% discount on eligible games in the Meta Horizon Store using the promotion code "TAKE30".

 

If you purchased your game during the eligible dates and are entitled to the discount, we would like to investigate the issue. To do so, please send us a private message so we can request some information from your account and take a closer look.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    SilentSamAuthorAnswer
    New Participant
    September 11, 2025

    I reached out to Meta Support, and they refunded me promptly. So the issue is resolved, but I’d still suggest taking a screenshot at checkout and double-checking your receipt, just in case.

     

    Thank you for the help offered!

    SilentSamAuthor
    New Participant
    September 11, 2025

    Reason I’m posting is to make you aware that the price shown at checkout with a coupon or discount may not always match what you’re charged. Best to take a screenshot of the checkout page and compare it to your receipt, just to be safe.

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