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meidenbj
New Participant
July 30, 2025
Question

Error Performing Query gift card

Have a gift card for Bear Saber and every time I input the code to redeem i receive a message "Error performing query". 

Contacted support and they said I'd receive an email immediately. Still waiting on the email. I feel like this is a bait-and-switch

    4 replies

    axzyava
    New Participant
    October 13, 2025

    Did you find a solution? I’m still here same problem I’m starting to get pissed off lmao

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 13, 2025

    Hi there axzyava,

     

    We understand you are having issues redeeming a Gift/Content card and are receiving an error message. We want you to have the best possible experience in the world of VR and know how this can negatively impact it. Please attempt the following troubleshooting steps:

     

    • Make sure the card’s status is Active. An active status indicates the card has been bought and is ready to be redeemed.
    • Ensure you are in the same zone as the card was bought in. Gift cards cannot be bought in one zone and redeemed in another.
    • If redeeming via the Meta Horizon mobile app, make sure it is up to date.
    • Try restarting the Meta Horizon mobile app.

    Should the issue persist after having followed these steps, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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