New Participant

Question

gorilla tag not entering public lobby

34 replies
28933 views

I play on quest 2. I've been away from home for 2 weeks and when I came back, I turned on gorilla tag, jumped out the stump, waited a few seconds like I usually do, and nothing happened. I didn't enter a lobby. I restarted my quest and uninstalled and reinstalled gorilla tag but still, nothing would work. Can someone help please?

MetaStoreHelp

Community Manager

Hello Chopter10! We hate to hear that you're having trouble entering the lobby on Gorilla Tag! We'd love to assist you in resolving this issue. We have a few questions to ask for clarification:

When did this issue begin?
Is this happening with any other games?
Are you able to move around on your home screen fine?
Has there been any damage to the device?
Have you tried to change the batteries in the controllers?

We look forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

Chopter10Author

New Participant

Very sorry for late response,
1. after i came home from the 2 week trip
2. no
3. yes
4. no
5. i dont think thats the problem, because i can move around in gtag fine, i just cant connect

MetaStoreHelp

Community Manager

Hi again Chopter10. We're following up to see if you needed further assistance. If you find that you do, please don't hesitate to reach back out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AJStubbsy

New Participant

My son is experiencing this same problem. Have you found a solution?

C

Chopter10Author

New Participant

Yes, try to do a gorilla tag update and it should function. Hope it helped!

MetaStoreHelp

Community Manager

Hey Chopter10. We're just following up with you on your issue you were having with Gorilla Tag. It looks like you were able to find a resolve though updating the app. If this isn't the case and you still need help with Gorilla Tag or any other apps and games, don't hesitate to let us know! We're here to assist.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

LordArceus

Honored Contributor

Hey guys! For anyone who has completed an updated and is still having issues exclusively with Gorilla Tag then please reach out to the Gorilla devs here on their support page.

It seems to be an issue on their end so hopefully they should be able to advise on a fix for y'all 🛠

Also, welcome to the community forums, whatdouneed7. It's good to see you 😁

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whatdouneed7

Participant

Hey,so it wont work to do the website.So any other ways that it could work?

LordArceus

Honored Contributor

What do you mean? Is it not allowing you to open the website through that link?

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whatdouneed7

Participant

Also forgot to say my account for vr is TheCutestBug

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whatdouneed7

Participant

Hi again I’ve been trying all day to make it work. Is it possible the game banned me on accident sense i don’t have mods and I’ve done all the steps and more but nothing works any help on it?

KaminasWife

Participant

Hey whatdouneed7, I'm just filling in for the other mod here. We can't provide direct support for apps like Gorilla Tag since they aren't developed by Meta. The best we can ask is that you check the Gorilla Tag website or developer pages for their own support. Hope that helps you out!