Hello 👋

Firstly you should know that this is a user only forum. There are no Meta staff here, community managers or moderators.. Only users. There is no Meta Support team.

OK, this can happen unfortunately and one of many factors might have caused it.. It often fixes itself after a while. If you keep using your headset as normal, play some games, watch YouTube or whatever, it will often just reset to normal after a few days.

Next, If you have been using the Horizon app on the phone to purchase games, try buying one through the headset itself, sometimes it's worked for some people.

Another thing to try, if you can get to the set up a payment method page, first make a virtual credit card or debit card on your banking app and change the payment method to the virtual card and it might start working again. It did for me, and I've had no problems since then.

And here is a direct email link to a human support person at Meta, just in case. I know it's very frustrating but it won't be permanent. This happens for your own security. Good luck and hope you get it fixed soon! 🍀🍀🤞🤞

support@store.metamail.com

Hi ​@julia.266025 🙂

Reach out to Meta support HERE  

Scroll down and click on “orders and returns”, describe your problem in the box and wait for the AI response.

Then scroll down and click on “this did not resolve my issue”, select Quest in the product box... now you’ll get the email, chat and WhatsApp option to contact Meta support.