Skip to main content
Polsinelli
New Participant
November 18, 2025
Question

Help with U13 account as parent

Someone please help. 

Son had meta quest account in my name with my age. Then changed it to under 13. It now needs a new subscription and I cannot access the account as an adult to fix it. Would love to chat to someone but cannot find any details. 

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 18, 2025

    Hey there! 

     

    We'd love to help you out with this issue, can you please contact us privately? You can see how below:

     

    • Please select our name to get to our profile page, or click here
    • Next, click "Send a Message" to privately message us!
    • Please remember, you must be signed into the community first to send us a private message.

     

    Thanks for your post, we hope to be speaking soon! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 19, 2025

    Hey there! 

     

    We can see you haven't yet contacted us privately, we were just wondering if you were still in need of support? Please get in touch via the steps in our previous message! 

     

    Thanks, have a lovely day! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Terms & ConditionsAccessibility statement