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baleman2023
New Participant
August 27, 2025
Question

Horizon Worlds Suspension?

I'm unable to access Horizon Worlds. On the phone companion app when I try to access a world it says I'm suspended and to check my email for details. There is no email. What would the sender address be or the email title? I don't see anything in my mail when I search Horizon Worlds. I've been suspended for a long time already. I feel like I deserve an explanation. I don't know what I did that was against community standards.

      1 reply

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 27, 2025

      Hey there, thank you for your post in the Metaverse Community!

       

      We understand that suspension issues are very frustrating, and if you're unable to locate the email that was sent over to you, please try reporting this as a problem to our team by completing the following steps:

      1. On your phone, open the Meta Horizon app. 
      2. Tap Menu at the top of your Horizon Feed. 
      3. Scroll down to Support, then tap Report an issue. 
      4. Tap Report a problem, then type an explanation where prompted. 
      5. Tap Send in the top right

      Our team will be sure to get back to you once this has been sent.

       

      We hope you get sorted!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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