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coldie2024
New Participant
October 30, 2025
Question

Hyperscape "Failed to create world" errors

Hi, is anyone else getting these after an attempt is made to process a hyperscape? I'd like to be able to find out more about why a scan of mine has failed, but this generic message is all I can see, so I'm hesitant to try again.

      11 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      October 30, 2025

      Hey there Coldie! 

       

      Thanks for raising this issue with us about your Hyperscape failing to create a world. We'd like to help you out with this problem. 

       

      You can take a look at our Software Update Tool. This will allow you to update your Quest to the latest compatible version while leaving behind any corrupt files from a previous update. 

       

      We'd also ask if you can Submit a Bug report so that we can look further into this for you. You can let us know how you've got on with this and if it still isn't fixed, we'll see what else can be done to help you! 

       

      Thanks for taking the time to raise this with us, let us know if you need additional support!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        coldie2024Author
        New Participant
        October 31, 2025

        Thanks, I think your first link is wrong (it just goes to the bug report page) but I checked and I confirmed that my OS is up-to-date.

        I've submitted a bug report through the Quest as instructed as well. Are you able to see the bug report and look into this further?

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 31, 2025

        Hey coldie.2024!

         

        Thanks for your response and correcting us with that link being the wrong link. Let us rectify this now for you: Software Update Tool.
         

        In regards to your bug report, the engineers will pick that up for you and review and identify the issue.

         

        We'd like you to try the Software Update tool anyway as sometimes even if you're on the latest, there can be corrupt files that cause issues like this. When completing the Software Update Tool you have the option to repair the device. 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        blaznivy
        New Participant
        October 31, 2025

        I hope you figure this out, i've got a friend with the same issue

          SashaTC
          New Participant
          November 9, 2025

          Same issue here, my scan is gigantic, so it would be a miracle if it worked, but I was so hopeful after an upload issue finally got resolved, and I progressed to processing stage, to get this "failed to create world" outcome just in a couple of hours later...

          romaingassionmeta
          New Participant
          December 3, 2025

          From my side, I have big scan that has been in "processing mode" for more than a month now instead of 8 hours.....

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          December 3, 2025

          Hi Romain,

           

          Thanks for reaching out. We understand you're stuck at processing mode with Hyperscape and this has been going on for months.

           

          Please click here to submit a bug report so our engineering team can take a deeper look into this issue. You can also check that your device is up to date, as previously advised.

           

          Thanks for reaching out and please let us know if you have any other questions. Thanks.

           

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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